Fast growing and expanding Home Delivery, company seeks an experienced Warehouse Operations Manager with expertise in Last Mile home deliveries, and with a strong skill set in operations, supervision, dispatch, and customer service. This position will manage overall operations and oversee all employees and contractors at our operations site. Excellent career growth opportunity; quarterly performance bonuses; great work environment.

Responsibilities and essential job functions include, but not limited to the following:

• Manages Final Mile Dock Load outs.
• Supervises multiple deliveries and teams for seamless delivery process as established by company.
• Supports our customer’s expectations for all delivery services.
• Ensures safe and efficient operations.
• Carries out supervisory duties in accordance with the company's policies.
• Quick decision making skills and strong attention to detail.
• Meet costs, targets in a timely manner.
• Monitors operations such as early am load outs, and routes.
• Recruits Independent IC's.
• Assists the Customer Service Team in investigations and resolutions to customer or shipper complaints.
• Serves as contact person for all workers within assigned territories.
• Implements schedule and policy changes.
• Collaborates with other managers and staff members to achieve goals, and objectives.
• Must be flexible to work week-ends.

Skills + Qualifications:

• Must have 5 years plus logistics experience in similar role, preferably with Final Mile Home Delivery Background.
• Demonstrated problem-solving, excellent verbal, written, communication skills and excellent listening skills.
• Ability to work in a team environment on multiple projects while effectively communicating in a professional manner with all levels.
• Must possess both a strong personality and a desire to help.
• Must have extensive experience of dispatch with a good demographic knowledge of the area.
• Must have excellent Customer Service skills
• Must be computer proficient and comfortable with Word, Excel, Outlook and willing to learn our software.

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Weekends as needed

Work Location: In person