Skills / Experience Required

• 3-5 years broad expertise in system administration
• Spearhead the design, implementation, and maintenance of complex Voice over Internet Protocol (VOIP) systems, ensuring optimal performance, reliability, and security
• Configure and troubleshoot VOIP infrastructure, including call managers, gateways, and related components, to resolve technical issues and enhance system functionality
• Collaborate with cross-functional teams to integrate VOIP solutions with existing systems and applications, ensuring seamless communication across the organization
• Implement robust security measures to safeguard VOIP systems, conducting regular audits and assessments to identify and address potential vulnerabilities
• Lead the planning and execution of VOIP system upgrades, patches, and migrations, staying current with industry best practices and emerging technologies
• Provide expert-level support for VOIP-related incidents, analyzing root causes and implementing corrective actions to minimize downtime and disruptions
• Develop and maintain documentation, including system configurations, procedures, and troubleshooting guides, to ensure a comprehensive knowledge base for the team
• Monitor VOIP system performance, conducting regular assessments and implementing optimizations to enhance efficiency and meet organizational requirements
• Collaborate with vendors to evaluate and implement new VOIP technologies, ensuring alignment with organizational goals and future scalability
• Mentor and train junior team members, sharing expertise and best practices to build a knowledgeable and skilled VOIP system administration team
• Participate in on-call rotation and respond promptly to critical issues, providing effective solutions and minimizing impact on business operations
• Install, configure, and maintain Voice over Internet Protocol (VoIP) systems for organizations
• Troubleshoot and resolve technical issues related to VoIP systems and network infrastructure
• Monitor network traffic to ensure optimal performance and troubleshoot disruptions as needed
• Collaborate with network engineers to design and implement new VoIP solutions
• Maintain system security by implementing appropriate access controls and backups
• Administer user accounts and permissions, including configuring phone settings, voicemail, and call routing
• Keep up to date with emerging VoIP technologies and industry trends.
• Conduct training sessions for end-users on how to use the VoIP system effectively
• Prepare and maintain technical documentation such as system diagrams, policies, procedures, and manuals
• Proactively identify opportunities for process improvements and automation in VOIP system administration, enhancing overall system efficiency and reliability
• Collaborate with stakeholders to understand business requirements and translate them into effective VOIP system solutions
• Stay informed about industry trends and advancements in VOIP technology, continuously evaluating and recommending improvements to enhance the organization's communication infrastructure

Education / Certifications

• Bachelor's degree in computer science or a related field
• Work experience may be accepted in leu of a degree
• IAT Level II2 certification/DoD 8570 certifications:
• CAP
  CASP+ CE
  CISM
  CISSP (or Associate)
  GSLC
  CCISO
  HCISPP

Benefits

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Tuition reimbursement
• Paid federal holidays

Security Clearance

Must be a U.S. Citizen. A high-level Department of Defense active security clearance may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Physical Requirements

Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary.

Company Summary

Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

Company Employment Statement

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

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