Benefits:

• Bonus based on performance
• Competitive salary
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development

Reports to the Director of Operations.

To be eligible for consideration for the Multi-Unit Restaurant Quality and Assurance Supervisor position, candidates must meet the following minimum requirements:

1. **Education**:

• Bachelor's degree in Hospitality Management, Food Science, Business Administration, or a related field is preferred.

2. **Experience**:

• 3-5 years of experience in a quality assurance or management role within the restaurant industry.
• Prior experience managing multiple restaurant locations is highly desirable.
• Experience in food safety, sanitation, and compliance with health regulations.

3. **Knowledge**:

• In-depth understanding of food safety standards and regulations (e.g., FDA, USDA, HACCP).
• Knowledge of quality control processes and procedures in a restaurant setting.
• Familiarity with restaurant operations, including food preparation, storage, and service.

4. **Leadership Skills**:

• Strong leadership and management skills to oversee multiple locations and teams.
• Ability to train, coach, and develop staff in quality assurance protocols.
• Excellent communication skills to effectively convey quality standards and procedures to team members.

5. **Analytical Skills**:

• Analytical mindset to identify trends, patterns, and areas for improvement in quality and efficiency.
• Ability to analyze data related to food quality, customer feedback, and operational performance.

6. **Problem-Solving Abilities**:

• Strong problem-solving skills to address quality issues and implement corrective actions.
• Ability to handle customer complaints and resolve quality-related issues in a timely manner.

7. **Attention to Detail**:

• Keen attention to detail to ensure compliance with quality standards and regulations.
• Ability to conduct thorough inspections and audits of restaurant facilities and operations.

8. **Organizational Skills**:

• Excellent organizational skills to manage multiple tasks, priorities, and deadlines effectively.
• Ability to develop and implement quality assurance plans across multiple locations.

9. **Computer Skills**:

• Proficiency in using computer software and applications for data analysis, reporting, and documentation.
• Familiarity with quality management systems and software tools is a plus.

10. **Certifications**:

• Certification in food safety (e.g., ServSafe) is often required or preferred.
• Additional certifications related to quality assurance or restaurant management are beneficial.

11. **Adaptability**:

• Ability to adapt to changing circumstances and work effectively in a fast-paced, dynamic environment.
• Willingness to travel to different restaurant locations as needed.

12. **Ethical Standards**:

• Commitment to upholding ethical standards and integrity in all quality assurance practices.
• Compliance with company policies and procedures, as well as industry regulations.