Division:Eskenazi Health

Sub-Division: Hospital

Req ID: 20558

Schedule: Full Time

Shift: Days

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status

Non-Exempt

Job Role Summary

The Human Resources Administrative Coordinator is responsible for providing administrative support within Human Resources. This involves while providing a high level of customer service and maintenance of confidentiality. This position serves as the initial point of contact for visitors and is responsible for answering and directing customers also with incoming calls. The Human Resources Administrative Coordinator continually develops the ability to communicate effectively and apply critical thinking while working in a fast-paced, team-oriented environment. Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach, and Serve with special emphasis on the vulnerable population of Marion County; models Eskenazi Health values

Essential Functions and Responsibilities

• Greets and directs visitors and answers incoming calls and inquiries
• Aids in the scheduling and preparation for employee grievance meetings
• Administers the employee recognition program, providing anniversary and hire dates to Public Affairs for posting within Eskenazi Health's Cares Publication, ordering anniversary gifts books and gifts for retirees
• Reviews nominations and completes the monthly PowerPoint the Top Acts of Pride program
• Collects the nursing staff Daisy Award nominations for the Talent Acquisition Team
• Administers the Colleague Cares program, providing quarterly reports to the Manager, Employee Relations and Benefits, Payroll for tax withholding, and the Eskenazi Health Foundation for reimbursement
• Tracks the utilization of the Early Learning and YMCA programs and provides reporting monthly to Human Resources leadership.
• Provides support to the Benefits team responding to benefit inquiries and assisting with benefits enrollment
• Prepares all incoming corrective actions and former employee personnel files for imaging and scans the documents in the OnBase system
• Responds to inquiries regarding employment verification, distributes faxes and mail to team members daily as well as a variety of other HR related inquires.
• Maintains accurate and up-to-date human resource files, records, and documentation.
• Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately.
• May assists with gathering information in response to unemployment claims.
• Orders supplies for the Human Resources Department as needed Provide excellent customer service in response to phone and online inquiries.

Job Requirements

Accredited Associates degree with two (2) years Human Resources experience in a professional office environment; OR three or more years' experience in Human Resource/Benefits/HRIS functions required

• Strong computer/technical skills, previous HRIS experienced preferred Experience working in customer facing role strongly preferred

Knowledge, Skills & Abilities

• Proficiency in Microsoft Office (Word, Excel and Power Point)
• Effective research, problem-solving and follow-through skills
• Ability to gain competency with HRIS Success Factors, Kronos, On-Base and other software such as E-Learning systems
• Ability to generate reports in Excel.
• Ability to prioritize work and devise own work patterns and methods
• Communicates effectively, both orally and in writing
• Ability to communicate effectively in a tactful, courteous manner with patients, families, visitors, and health care professionals

Ability to:

• plan and prioritize activities
• work effectively, accurately and tactfully under time and work pressures
• ability to follow directions and exercise good judgment
• work with minimal supervision
• gather and compile data demonstrates effective listening skills

Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute , Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.