The Role

We are seeking several highly skilled automotive diagnosticians to provide virtual technical assistance to professional automotive technicians via phone.

Including, but not limited to electrical and communication system diagnostic testing procedures, drivability troubleshooting, comfort, and climate system repairs, ADAS calibration procedures, DTC testing steps, mechanical component repair, and so on.

Requirements:

• Must have a strong diagnostic skill set with FORD manufacturer and be able to develop skills with other manufacturers accordingly.
• Must have the ability to consistently execute several daily transactions, (combination of technical assistance calls and documentation of technical assistance calls) and be capable of handling multiple calls per hour after training time and experience is met.
• Must be able to generate a minimum percentage of verified repairs based on the results of the technical assistance calls provided to our customers.

What You'll Bring

• 2-year automotive degree or combination of experience and education equivalent.

• ASE master certification. Must have or be able to obtain within 6 months of initial hire date.

• 5+ years’ automotive experience in a professional facility.

• Must have credentials of factory training or certifications.

• Competent usage of computer equipment and office software products (Excel, Word, etc.).

• Effectively use a variety of communication resources to reach customers (phone, email, video conferencing, and instant chat.)

• Strong time management skills with the ability to change diagnostic paths, and/or ensure the customer remains focused on the current diagnostic path.

• Ability to navigate and efficiently use automotive factory repair website software platforms and display the ability to adapt to new repair software, as necessary.

• Speak professionally and articulately with technicians/customers. Develop diagnostic strategies that seek to fix the car quickly, accurately, and efficiently. Document calls and repairs in a prompt and clear manner, so that any other technician can step in and take over the call seamlessly. Ability to capture and document critical information needed for archiving the calls.

• Must be able to operate and explain operation and use of all popular aftermarket scan tools, along with operational knowledge of the manufacturer specific scan tool(s) consistent with their primary manufacturer experience.

• Must have comprehensive knowledge of lab-scope operation and waveform identification.

• Must use technology to quickly reach out for team assistance when a diagnostic solution is not readily available, or for new ideas to effectively assist customers.

• Ability to author a variety of archives/diagnostic procedures in a manner that is consistent with company quality and quantity standards.

Job Type: Full-time

Pay: $36.06 - $40.87 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Remote