We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Talent Risk and Relations Director leads employee relations advanced advisory activity within the Talent Risk and Relations function and is a subject matter expert on United States, Canada, India and El Salvador employment law and firm HR policies and procedures. The position provides high level advice to leaders and other Talent professionals, working collaboratively to resolve complex employee relations issues. They will collaboratively navigate workplace situations to reach consistent, equitable, and effective outcomes that balance business needs, mitigate risk, and maintain RSM’s values. The role will be the Talent advisor for the firm’s crisis management strategy and incident response, and on various projects and committees ensuring the safety and wellbeing of our people is properly administered and compliant with regulatory and legislative bodies.

Essential Duties:

• Provide Talent leaders and their teams with guidance, mentorship and support on escalated challenging, global matters related to topics such as, performance management, leaves of absence, accommodations, discipline, terminations, reductions-in-force, severance, threatened litigation and other employee issues and manage the resolution of these issues. Supports the Talent Risk and Relations Managing Director on partner matters. The role evaluates trends on these matters to provide insights and strategically identify ways to continually address these matters more seamlessly and without escalation.
• Act as lead Talent Risk and Relations advisor on multiple cross functional and Talent related programs and projects. Will represent Talent in the multi-discipline groups proactively and reactively addressing efforts related to complex incident response, workplace safety, crisis management, and corresponding educational initiatives related to the safety of our people. This effort includes any reporting requirements to regulatory or legislative bodies globally. The team(s) will collaborate across disciplines to prepare and implement all workforce safety playbooks, business continuity plans, cyber incident response playbooks and the necessary associated response requirements in case of any such incident. The role will be the Talent lead in responding to complex safety incidents and threats during and post incidents.
• Partners with Workplace Investigations, Office of Risk Management, Talent, Talent Operations, General Counsel, or Security to recommend procedural changes and follow through with talent business advisors on personnel management resulting from corrective actions.
• Strategically identify and collaborate closely with Talent Business Advisors, Talent Development and Management, and Talent Operations to design and implement scalable solutions that build management and Talent awareness of employee relations techniques, corrective action and documentation, and performance management best practices, among other topics. Partner with Talent Risk Management and Compliance to develop and deliver comprehensive resources, tools and training programs to equip talent team members in responding to lower through moderate risk employee relations matters. Learning may be provided via micro learnings, recorded and live trainings, on-the-job coaching sessions, and knowledge documents and procedures to guide and direct proven methods.
• Execute on L4 tickets as escalated within Talent Compass processes. Continually evaluate them and other avenues of data to identify business process improvements relative to employee relations activities and procedures, increasing the speed of play while mitigating firm risk. Leverage knowledge of the business to develop solutions balancing business needs with organizational risk, informing operations team for policy, knowledge document and FAQ creation or clarification.
• Stay informed of risks, themes, and developments in global employee relations. Stay current with best practices and tools to manage at scale.
• Other duties assigned.

MINIMUM QUALIFICATIONS:

EDUCATION/CERTIFICATIONS

• Bachelor’s degree required, human resources emphasis preferred
• Professional certification (e.g. SHRM-SCP, SPHR) preferred

TECHNICAL/SOFT SKILLS

Required:

• Must have deep expertise and working knowledge of US, Canada, India and El Salvador employment laws
• Intermediate Microsoft Office skills
• Strong project management skills
• High service orientation
• Excellent organizational skills; ability to manage and prioritize many tasks to deliver timely, high-quality work.
• High level of discretion, professionalism and judgment in navigating complex situations
• Ability to work independently with minimal direction and can handle confidential information in a professional manner.
• Ability to show initiative and deliver results

EXPERIENCE

• 8-12 years human resources experience, five years of which must be in a responsible employee relations position

LEADERSHIP SKILLS

Required:

• Demonstrated success in influencing and engaging stakeholders, building collaborative relationships while managing conflicting priorities.
• Demonstrated ability to respond positively to changing circumstances, seek and implement change to drive business improvement, and serve as a model of change.
• Strong communication skills; clearly conveys information through a variety of media (written verbal, email, voicemail, etc.). Able to communicate effectively with people at all levels of the firm.
• Excellent interpersonal skills. Able to motivate and develop individuals and teams to collaborate and deliver to their highest potential.
• Demonstrated ability to work with others in a virtual environment to arrive at the desired outcomes.
• Skilled at using effective listening, probing and investigatory skills to handle complex, sensitive escalated inquiries and conversations with discretion, composure and compassion.
• Proven ability to develop, train, and mentor talent
• Independent, resourceful problem-solver - when you encounter a problem you step back and look for solutions, leveraging the information and people around you to make the best decision, including:
  • Leveraging knowledge of the business to develop solutions balancing business needs with organizational risk
  • Synthesizing complex or diverse information to identify trends and develop proactive solutions to minimize risks to the business
  • Operating with a sense of urgency / action-oriented / self-starter - you always think ahead about next steps / you are always looking for ways to improve processes

At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing. RSM has a generous time off policy with at least 14 paid holidays, wellbeing days and associate and above access to self-managed time off. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits .

RSM is proud to be an Affirmative Action and Equal Employment Opportunity employer. We are proud to provide our employees with tools to assist them in being successful in achieving both personal and professional goals. We welcome and support all our employees to thrive in an environment free of discrimination and harassment. As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com .

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.