Position Summary:

Responsible for supervising and leading a team focused on operational activity including material follow-up, supplier compliance, and customer escalation. Supervises hourly associates and is responsible for performance management. Actively involved in the hiring process as well as customer interactions. Responsible for reporting out KPI’s that drive the business based on customer requirements. Partners with team of hourly associates to develop processes that exceed customers day-to-day expectations. Actively looks for continuous improvement opportunities to streamline the teams’ daily processes and activities.

This position is located onsite at the GM Plant in Warren, MI. Candidate must be willing to work 3 days onsite with an expectation that there could be a need to work 5 days (M-F) onsite.

Major Responsibilities:

People:

• Partner with team to communicate and driver performance standards.

• Lead team of hourly employees (includes performance review, corrective action, and goal setting)

• Provide detailed instruction to various personnel via email and phone.

• Ensure team is fully staffed, play an active role is hiring and developing talent.

• Monitor attendance.

• Act as first level escalation for customer inquiries.

Operations:

• Assist with new customer process implementations.

• Prioritize time sensitive situations.

• Work with team to provide excellent customer service.

• Drive the team to meet customer’s KPI’s, and ensure they are met on a daily and weekly basis.

• Track parts to ensure on time delivery is met.

• Analyze process data and work on continuous improvements.

• Identifying process gaps and streamline inefficiencies.

• Ensuring all business needs are covered including when there are vacations, illness, etc.

• Other projects as assigned by the manager.

QUALIFICATIONS:

• 2 - 5 years of experience in the logistics / supply chain industry

• Bachelor’s degree strongly preferred

• Previous experience in a supervisory role

• JDA Transportation Management System experience preferred

• Must have strong attention to detail and effective communications skills

• Strong customer focus

• Must be skilled in Problem Solving / Process Improvement.

• Ability to manage multiple tasks and prioritize time sensitive situations

• Advanced desktop computer skills including Microsoft Excel and Outlook required

• Must be able to learn and regularly operate various computer systems across different platforms

• Ability to lead and develop team of hourly associates

• Ability to develop and maintain professional working relationships with customers as well as Penske personnel

• Team player with flexibility in working different shifts

• Regular, predictable, full attendance is an essential function of the job

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening

Physical Requirements:

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

Job Category: Logistics/Supply Chain

Job Family: Operations

Address: 30001 Van Dyke Ave

Primary Location: US-MI-Warren

Employer: Penske Logistics LLC

Req ID: 2403935