Senior Director, Vendor Management

Headquarters Office, 625 State Street, Schenectady, New York, United States of America Req #1916

Thursday, February 29, 2024

Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds-tech people, numbers people, even people people-working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference-it's time to make a healthy career move to MVP!

Hybrid to Schenectady, New York.

Senior Director of Vendor Management is a key leader in the vendor ecosystem. The leader will work with business owners across the organization to ensure alignment to our values, and excellent member experience, and value to our customers and MVP.

This position provides oversight for strategic vendor agreements beginning with a deep understanding and focus on execution of the strategies and goals for each vendor engagement. Working closely with business owners, the Senior Director of Vendor Management creates/oversees development of vendor selection/management policies and procedures, execution plans, contract management plans, metrics, goals and objectives for each vendor and manages a staff that oversees all aspects of execution and oversight.

A key stakeholder in committees that support vendor activities such as vendor selection, procurement, contracting, regulatory oversight, risk management, the Senior Director of Vendor Management ensures that the strategic focus for each vendor is understood, provides vendor profiles and metrics as well as information on customer satisfaction and consistency with MVP core values and customer experience efforts.

This position oversees strategic vendor operations, serves as a key escalation point for vendor issues, provides a framework for business owners that supports strategy development and monitors the effectiveness of the program.

Position Qualifications, Experience, & Required Skills.

• Bachelor's degree in business administration, MBA preferred.
• Certification or Experience in Supply Chain or Vendor Management
• Minimum of 5 years' experience including leadership experience in Vendor Management, Supply Chain Management or related field.
• Experience in organizing, building and directing a team managing vendors including oversight of issue and dispute resolution.
• Proven Communication Skills.
• Experience in driving change and facilitating collaboration across an organization.

Specific Roles and Responsibilities.

• Provide leadership and set the strategic direction for the Vendor Management Office in alignment with strategic and operational direction of the organization and business goals and objectives.
• Develop organizational design and functional roles for the Vendor Management Office.
• Recruit and manage personnel for the Vendor Management Office.
• Create and manage training and performance management materials and metrics.
• Develop training materials and a strategy development framework for business owners to ensure the effective development of execution plans and metrics.
• Coach and mentor business owners and other stakeholders to ensure consistency of standards and a deep understanding of the goals and objectives for each vendor.
• Collaborate with internal stakeholders and Procurement to develop standards for vendor selection.
• Provide assistance to Procurement teams to optimize the effectiveness of each contract and ensure consistency with vendor management strategies, metrics and customer experience goals and objectives.
• Oversee the Delegation Oversight Committee and regulatory compliance regarding vendor engagements.
• Serve as a leadership-level point of contact for vendors working with business owners across the organizations.
• Manage the collection, consolidation and reporting on vendor performance data, creating a comprehensive profile of each vendor against contract success and customer experience metrics and goals.
• Create a communication framework for committees that support excellence in vendor management and consistency of approach across the organization and train each committee chair/team leader in the processes and value of collaboration to a successful vendor management program.
• Contract management:
  • Oversee maintenance and, in collaboration with the Network Management and/or Procurement Departments, ensure timely negotiations and renewal of vendor agreements.
  • Quarterly and Annual performance tracking and reporting including; customer experience, financial and operational.
  • Segment and rationalize the vendor portfolio.
  • Maintain an inventory of vendor spend.
• Relationship management:
  • Serve as the key point of contact for strategic vendors, working with business owners and other stakeholders.
  • Serve as an escalation point, driving to resolution.
  • Manage internal and external vendor communications including the development of strategic vendor communication plans.
• Performance Management
  • Oversee the measurement and reporting of vendor performance, including the development of evaluation tools based on stakeholder needs and the reports and dashboards necessary for vendor evaluation.
  • Ensure that metrics used to evaluate each vendor are tied to business outcomes, are bias-free, and that associated communications are clear and effective.
  • Manage the communication of performance metrics to the vendor as well as any corrective actions necessary to achieve stated outcomes.
• Risk Management
  • Maintain risk assessments in collaboration with risk management, privacy, business continuity and security teams.
  • Participate in the development of risk frameworks accounting for sensitivity for risk tolerance by vendor type - financial, operational, regulatory, reputational.
  • Partner with other areas to report on vendor financial viability, business continuity, and corporate and regulatory compliance.
  • Provide oversight to vendor audits, coordinating all components of each audit and ensuring appropriate reporting.

About MVP

MVP Health Care is a nationally recognized, not-for-profit health insurer caring for members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve.

At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors , including but not limited to geographic location ; relevant experience, education, and training; and the nature of and demand for the role.

In addition, we offer a comprehensive benefits package that includes:

• Considerable paid time away from work including PTO (Paid Time Off), s ick t ime, service t ime o ff, p aid h olidays, and f loating h olidays , allowing you to take time off when it suits you best.
• Competitive 401(k) employer matching and profit-sharing program to help you save for your retirement.
• Low premium health benefits including medical, dental, and vision coverage to support your well-being and that of your family.
• Life insurance and disability coverage to ensure financial security for you and your dependents.
• An array of optional benefit plans such as accident insurance and specified disease coverage to protect you from the unexpected.
• Full tuition reimbursement (up to the IRS limit) for approved courses and programs that support continuous learning.
• A best-in-class employee Well-Being program to support all dimensions of your health and wellness.

MVP Health Care analyzes the latest market data to determine employee compensation. Compensation figures listed in a job posting are subject to change as new market data becomes available. The salary range, other compensation, and benefits information is accurate as of the date of this posting. MVP Health Care reserves the right to modify this information at any time, subject to applicable law. More detailed information about total compensation and benefits will be provided during the hiring process.

MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com

Please apply and learn more - including how you may become a proud member of our team.

Other details

• Job Family Legal
• Pay Type Salary
• Min Hiring Rate $116,700.00
• Max Hiring Rate $239,616.00