NORTHAMPTON COUNTY SCHOOLS JOB DESCRIPTION

JOB TITLE: SCHOOL RECEPTIONIST

GENERAL STATEMENT OF JOB

The School Receptionist is responsible for managing all customers (both internal and external) who present themselves at the districts front office. This includes providing information and directing customers to other appropriate offices, announcing their arrival to administrators and applicable staff, and overseeing the sign-in/sign-out sheet. The Receptionist will greet and interact with visitors to the school in a positive and professional manner, including in person, on the phone and in writing. The School Receptionist will also provide general clerical support to the school office staff and assigned administrators. Reports to theExcective Director of Human Resources

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

Serves as receptionist in front office of the Central Services

Operates multi-line telephone system to receive incoming calls and messages.

Greets parents, staff and the public and directs patrons to destinations and sites.

Answers and refers telephone and in-person inquiries to appropriate personnel.

Takes messages as necessary.

Maintains familiarity with general information relevant to the Northampton County Schools

Performs general secretarial and clerical functions (e.g. scheduling, copying, faxing, data entry, filing, phone management, etc.) for the purpose of supporting office operations.

Records Continuing Education Credits into the Human Resources Program.

Manage the Building Access Cards for the district

Files Personnel Paperwork

Carries out additional duties as assigned by the Principal or Assistant Principal.

ADDITIONAL JOB FUNCTIONS

Performs additional work as requested.

MINIMUM TRAINING AND EXPERIENCE

UMINIMUM QUALIFICATIONS:

• High School Diploma or equivalent
• Proven demonstration of excellent telephone and interpersonal skills
• Proven demonstration of ability to handle multiple tasks simultaneously
• Any equivalent combination of training and experience that provides the required knowledge, skills and abilities

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to effectively greet and welcome visitors to the office in a professional and courteous manner.
• Ability to contact administrative staff as appropriate should situations become difficult when attempting to assist any visitor.

• Ability to communicate with various groups of people, including communication with parents, teachers, transportation, administrators and outside agencies

• Ability to adapt to changing work priorities
• Ability to meet deadlines and schedules and independently set priorities
• Ability to work as a team member with colleagues
• Ability to communicate applicable policies and procedures as necessary with general knowledge of the characteristics and components of the District
• Ability to maintain confidentiality in all matters.

UPREFERRED QUALIFICATIONS:

• Ability to communicate in Spanish and English
• Ability to use office software and office equipment, including Microsoft Word, Excel, Google, school-related software, copies, and fax machines
• Experience with handling constant interruptions, inflexible deadlines, and changes to normal routines
• Spanish Speaking

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

Physical Requirements: Must be physically able to operate a variety of equipment including computers, copies, etc. Must be physically able to operate a motor vehicle. Must be able to exert up to 10 pounds of force occasionally, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects, including the human body. Light work usually requires walking or standing to a significant degree.

Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural or composite characteristics (whether similar or divergent from obvious standards) of data, people or things.

Interpersonal Communication: Requires the ability to speak and/or signal people to convey or exchange information. Includes receiving instructions, assignments or directions to subordinates or assistants.

Language Ability: Requires the ability to read a variety of correspondence, reports, forms, articles, proposals, contracts, etc. Requires the ability to prepare correspondence, reports, forms, evaluations, contracts, policies, handbooks, budgets, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak before groups of people with poise, voice control and confidence.

Intelligence: Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form; and to deal with several abstract and concrete variables.

Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to give oral and written instructions. Must be able to communicate effectively and efficiently in a variety of technical or professional languages including educational and legal terminology.

Numerical Aptitude: Requires the ability to utilize mathematical formulas; to add and subtract; multiply and divide; utilize decimals and percentages; and to apply the principles of descriptive statistics, statistical inference and statistical theory.

Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape.

Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using office equipment.

Manual Dexterity: Requires the ability to handle a variety of items such as office equipment and hand tools. Must have minimal levels of eye/hand/foot coordination.

Color Discrimination: Does not require the ability to differentiate between colors and shades of color.

Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress and when confronted with emergency situations.

Physical Communication: Requires the ability to talk and hear: (Talking: expressing or exchanging ideas by means of spoken words. Hearing: perceiving nature of sounds by ear.) Must be able to communicate via telephone.