RCS-Analyst (Patient Account Analyst/Customer Service Representative)
8 months ago
Employment Information
Job Description
Overview
This role will serve as both a patient account analyst working on items related to patient billing AND as an inbound customer service call center representative. This position is responsible for the timely and accurate resolution of accounts receivable for IU Health entities supported by Revenue Cycle System Services. Responsibilities may include, but are not limited to, provider enrollment, charge description master and fee schedule maintenance, claim submission, third party follow up, cash posting, denial appeal and recovery, audit defense and recovery, and patient collections. Position adheres to departmental productivity and quality standards in support of operational goals.
At least one year of experience in hospital or physician billing strongly preferred.
- Requires working knowledge of payer billing requirements and regulations.
- Requires a high level of interpersonal, problem solving, and analytic skills.
- Requires effective written and verbal communication skills.
- Requires the ability to work within a team and maintain collaborative relationships.
- Requires the ability to take initiative and meet objectives.
We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Qualifications for the RCS-Analyst (Patient Account Analyst/Customer Service Representative) Role
Overview
This role will serve as both a patient account analyst working on items related to patient billing AND as an inbound customer service call center representative. This position is responsible for the timely and accurate resolution of accounts receivable for IU Health entities supported by Revenue Cycle System Services. Responsibilities may include, but are not limited to, provider enrollment, charge description master and fee schedule maintenance, claim submission, third party follow up, cash posting, denial appeal and recovery, audit defense and recovery, and patient collections. Position adheres to departmental productivity and quality standards in support of operational goals.
- At least one year of experience in hospital or physician billing strongly preferred.
- Requires working knowledge of payer billing requirements and regulations.
- Requires a high level of interpersonal, problem solving, and analytic skills.
- Requires effective written and verbal communication skills.
- Requires the ability to work within a team and maintain collaborative relationships.
- Requires the ability to take initiative and meet objectives.
Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.
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