Customer liaison for reporting external failures. Internal liaison for quality problems to include problem solving and follow-up, continuous improvement activities (i.e., scrap reduction, downtime reduction, etc.).

Essential Job Functions

• Daily review and disposition of customer returns
• Problem solving/analysis of returns
• Monthly PPM reporting (customer/internal)
• Monthly MQC (Control Plan)/IS/FMEA audits
• Customer support (meetings, planning, documentation)
• Support operations (production of parts)
• Warranty parts analysis, when requested by the Warranty QE
• Service part (create inspection standard, resolve SQPR issues)
• Daily Kaizen reporting on plant floor
• Lead Daily Strike Team Meetings until issues are closed out
• Support QC Technicians in decision making
• Support Lab Technician
• Lead Scrap Reduction Team & improve top issues with Production Department
• Submit Continuous Improvement ideas
• Lead Internal / External Audits - IATF system knowledge
• Other items as directed by Quality Manager

Qualifications

• Requires a Bachelor’s degree in related discipline and one (1) or more year of experience in related field; an Associate’s degree in related discipline and three (3) or more years of experience in related field; or Non-Degreed with five (5) plus years’ experience in a related field.
• Experience working with Tier 1 OEMs and launching of new vehicle models is highly preferred.
• Experience with gauges and gauge makers.
• Certification may be required in some areas.
• Have experience working with integrated computer programs and/or applications.
• Have strong communication, administrative and organizational skills
• Ability to coordinate multiple projects and programs.
• Effective interpersonal communication skills and group presentations skills
• Effective professional writing skills to create high-quality reports, presentations, and e-mails.
• Ability to solve problems effectively and efficiently.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Dalton, GA 30721: Relocate before starting work (Required)

Work Location: In person