INTRO TO TAXRISE:

At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do.

When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives. We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation.

If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that’s reshaping the future of tax resolution.

ABOUT THE ROLE:

The role of the Quality Assurance Specialist is to ensure clients are satisfied throughout the customer journey, respond to cancellation requests, deescalate clients calls, offer creative solutions and concessions to retain clients and partner with other departments to improve internal processes and the client experience. The ideal candidate will provide exceptional customer service and support and incredibly thorough to help the company maintain the highest quality standards.

WHAT YOU’LL DO:

• Manage, respond, and resolve cancellation requests from submitted in our ticketing systems.
• Call clients to actively listen and empathetically understand their concerns and reasons for cancellations providing suggestions for areas of improvements to management.
• Utilize persuasive communication techniques to address customers’ issues and resolve complaints effectively.
• Identify trends and underlying problems or dissatisfaction points and propose appropriate solutions to retain clients.
• Collaborate with other departments, such as sales or customer service, to ensure a seamless resolution process.
• Properly document notes and all client interactions in the company’s ticketing and CRM system.
• The job includes other duties and responsibilities assigned by management.

WHAT YOU’LL NEED TO HAVE:

• 2+ years previous experience in quality assurance or similar role
• Working knowledge of tools, methods, and concepts of quality assurance
• Knowledge of relevant regulatory standards
• Certificate in quality assurance is a plus
• Excellent data collection and analysis skills
• High school diploma or general education degree (GED); and 1-2 years of related experience and/or training; or equivalent combination of education and experience.
• Associate degree (A. A.) or equivalent from two-year college or technical school and 1-year related experience and/or training; or equivalent combination of education and experience.

We understand potential comes in many forms. Even if you don’t check every box, we still encourage you to apply; we consider all qualified candidates.

WHAT WE OFFER:

• Medical, Dental, and Vision Insurance after 60 days
• Paid Time Off (Vacation, Sick, Holidays)
• Wellness Days
• 401(k) retirement plan
• Professional Development Program
• Access to on-site gym and gaming lounge
• Quarterly company outings
• Catered meals every Friday

PAY RANGE: $20.00 - $22.00 per hour plus the ability to earn monthly production bonuses

The above-range represents TaxRise’s current good-faith pay scale for this role. TaxRise reserves the right to modify or update this range at any time.

At TaxRise, we’re proud to be an equal opportunity employer. We realize the key to creating a company with world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.