SALARY: $66,560 to $71,560 Annually

SUMMARY

Superior Communications is searching for an experienced program manager to join our team and continue our tradition of success. The ideal candidate will have a proven ability to implement and strategize program-level initiatives and create efficiencies. As a leader, you will have a strong talent for project coordination and delegation. This position will manage programs from end to end, including setup and termination.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Validate product information prior to customer impact, including, compatibility, descriptions, features, benefits, instructions, pricing, etc.
• Identify and recommend program enhancement opportunities.
• Interface with product vendors as required to meet customer needs.
• Ensure balance and stability within your program, including, management of all program-related non-conformance issues, customer experience issues, vendor-related issues, etc.
• Serve as the subject matter expert and single point of contact for all program elements.
• Manage the “lifecycle” of all products within your program.
• Manage multiple projects simultaneously.
• Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders.
• Monitor and track new launches for timely execution and delivery.
• Prepare and maintain status of all open projects, sharing with leadership on a regular basis.
• Plan and develop contingency plans for project risks.
• Build and sustain effective communication within cross-functional teams and the customer.
• Provide subject matter expertise to cross-functional teams and training if required.
• Manage customer portal to include but not limited to setup, chargeback tracking, training, etc.
• Other duties as assigned.
• Follow ISO/TL9000 requirements as it pertain to position.

SKILLS

Quick learner, self-motivated, self-directed; able to work independently with minimal supervision.

Experience in maintaining proprietary information.

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibility.

WORK ENVIRONMENT

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

PHYSICAL DEMANDS

This is largely a sedentary role; however, some light lifting is required. This would require the ability to lift up to 10 lb. boxes, open the box, and bend or stand, as necessary.

POSITION TYPE AND EXPECTED HOURS OF WORK

This is a full-time position. Normal business days are Monday through Friday. Work hours will be assigned in advance. This is an on-site position.

TRAVEL

Very minimal travel is expected for this position.

REQUIRED EDUCATION/EXPERIENCE

Bachelor’s degree in supply chain management, Marketing, Management, or Business, preferred

Minimum 5 years of work-related experience

Minimum 2 years of experience in program/product management, preferred.

OTHER DUTIES

Please note this job description is not designed to cover, or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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ADA - Superior Communications will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. Reasonable Accommodations are available for qualified individuals with disabilities throughout the subsequent application process.

About Superior Communications

Superior Communications opened its newest distribution center outside Nashville, TN. The 130,000-square-foot facility supports customers throughout the country with a focus on those in the region. Superior is focused on helping our customers solve their go to market challenges through industry-leading services across the supply chain, from geographic location to value-added support in the retail stores.

We offer a great benefits package including Medical, Dental, Vision, Life, Disability, Paid Time Off, Holidays, and 401(k).

At Superior Communications we respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. We are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

For more information about Superior, visit www.superiorcommunications.com. About Us