Position Summary

The Production Manager is a part of the leadership team and is responsible for the day-to-day management of Production. The Production Manager will work closely with the Operations Manager and regularly collaborate with other stakeholders to coordinate the facility’s production operations.

Essential Responsibilities, Accountabilities & Results

Operations

• Responsible for management of the production schedule including daily production planning with production staff, monitoring and updating schedule, ensuring completion of production cycle and on-time delivery. Participate in daily production capacity meetings.
• Problem solve and recognize bottlenecks in the production process. Load level production staff when necessary to meet job deadlines. Research and recommend appropriate workflow adjustments in order to complete the daily production schedule.
• Ensure regular workflow and quality audits are being performed to ensure internal and external customer requirements are being met.
• Promote a culture of continuous improvement by supporting innovation and continuously analyzing production workflows with a focus on maximizing productivity and efficiency. Ensure compliance with capturing business metrics by utilizing MySGS One.
• Ensures overall compliance with and department standard operating procedures.

Customer Focus

• Collaborate with Sales to assist with client management. Serve as internal resource and provide technical expertise.
• Communicate customer issues and devise ways of improving the customer experience, including resolving problems and complaints.
• Work with cross functional teams to enhance quality of service to Customers with special focus on on-time delivery and product quality within their work group.

Workforce Management

• Provides general communication to direct reports.
• Provide leadership and coaching to direct reports and conduct regular performance development meetings to help foster a high performing team.
• Foster a culture of trust and alignment with the sgsco’s core values. Promote a culture that encourages continuous improvement, top performance, and high morale.
• Act as a change agent for all local and corporate initiatives. Champion for and participate in process improvements and changes in staffing, technology, workflows and procedures.
• Manage a large group of people working varied shifts across multiple departments.

Miscellaneous

• Maintain a safe and healthy work environment by following and enforcing standards and procedures; complying with legal regulations.
• Lead and/or collaborate with leadership and stakeholders on the development and execution of special projects and corporate initiatives as needed.
• Ensures that SGS safety policies and practices are followed and that department work areas meet all SGS safety standards and policies.
• This position will support the site in providing and monitoring the policies, training, and resources to create a clean and safe work environment.

Educational & Experience Minimum Requirements

This position requires the following knowledge and skills:

• 8+ years of experience in packaging, prepress and graphic arts industry in a production environment.
• Proven success at managing a Production Schedule and meeting deadlines.
• Demonstrated success at managing a team and building a culture of trust, respect, and collaboration. Takes pride in their own work and leads by example.
• Capable of presenting a broad range of company information/products to internal and external audiences.
• Must have strong knowledge of Microsoft Office Suite (i.e. Word, Outlook, Excel, etc.). and good working knowledge of using either PC or Mac IOS.
• Ability to read and comprehend job orders and technical prepress specs.
• Able to take direction and apply the feedback to improve personal and team performance.

Competency Requirements

• Attention to Detail: Accomplishing tasks through concern for all areas involved, no matter how small. Showing concern for all aspects of the job; accurately checking processes and tasks; maintaining watchfulness over a period of time.
• Communication Skills: Presents issues, ideas, concepts, and information effectively and clearly through the spoken and written word; actively listens; maintains an open-minded and non-judgmental attitude; communicates comfortably with various audiences; responds effectively to questions.
• Analysis: Relating and comparing data from different sources, identifying issues, securing relevant information and identifying relationships.
• Builds Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
• Business Acumen: A great understanding of how the company and industry works and how to shift and build a business for the future. Demonstrates critical thinking and sound executive judgement which includes strategic thinking and challenging the status quo.
• Critical Thinking: Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward.
• Customer Focus: Proactively developing client relationships by making efforts to listen and understand the client. Anticipating and providing solutions to client needs; giving high priority to client satisfaction.
• Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
• Independence: Ability to work alone without immediate supervision, or other source of direction, for extended periods of time. Capable of self-directed work.
• Leadership: Provide leadership by managing change, solving problems and making decisions as well as managing politics and influencing staff and external customers.
• Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
• Problem Solving: Gathering information and actively identifying the cause of problems in equipment or work processes in a timely manner. From that identification, recommending and/or implementing the course of action to remedy the situation. Identifies “root cause” of problem.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following physical requirements are commonly performed in this job. There are times, on occasion, when the employee may be asked or expected to perform duties with physical requirements that are different from those listed here. It is the employee’s duty to notify the management of any physical limitations or inability to perform a certain task.

• Regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• Frequently required to stand; walk and reach with hands and arms.
• Occasionally lift and/or move up to 35 pounds.
• Vision, color vision and ability to adjust focus.

Travel Requirements

Travel is required on intermittent basis.

Supplementary Information

This description is based upon management’s assessment of the requirements and functions of the job as of the date this description was prepared or revised. It is a general guideline for managers and colleagues. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Management reserves the right on a temporary or indefinite basis to modify as necessary to meet changing business conditions.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

This is a remote position in the US. We are open to candidates in various states, with the exception of those residing in the following: AK, DC, DE, ME, NH, NM, OK, HI, MS, MT, NV, NE, ND, SD, UT, VT, WY, WV

Experience

• 8 year(s): Years of experience in packaging, prepress and graphic arts industry in a production environment.
• Proven success at managing a Production Schedule and meeting deadlines.
• Demonstrated success at managing a team and building a culture of trust, respect, and collaboration. Takes pride in their own work and leads by example.
• Capable of presenting a broad range of company information/products to internal and external audiences.
• Must have strong knowledge of Microsoft Office Suite (i.e. Word, Outlook, Excel, etc.). and good working knowledge of using either PC or Mac IOS.
• Ability to read and comprehend job orders and technical prepress specs.
• Able to take direction and apply the feedback to improve personal and team performance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)