Mercy Health is committed to the safety and security of employees, volunteers, students, patients, visitors in ensuring a safe patient care, business and work environment and protection of hospital property. Under the leadership guidance of the Mercy Health Director of Safety and Police Department, and management authority of the Manager/Chief of Police, the Mercy Health Police Department (Lorain Division) Officer is responsible for enforcing established organizational safety and security policies and supporting a positive customer – friendly service-oriented approach. This job description operates in accordance with established International Association of Hospital Safety and Security Management (IAHSS) guidelines and best practices.

SUMMARY OF ESSENTIAL JOB RESPONSIBILITIES:

• Protects patients, visitors and employees by providing escorts, patrolling grounds, and eliminating environment of care safety hazards.
• Deters vandalism, theft and property abuse through routine patrols of all hospital property to include inside areas as well as all parking lots and decks.
• Enforces hospital policies e.g. parking regulations, visitation policies, drug enforcement, and tobacco free/smoking policy.
• Monitors hospital activity on closed circuit television to be alerted to any escalating situations that may require security involvement.
• Intervenes in patient, visitor and/or staff confrontations as appropriate.
• Advises dispatcher of any and all duties performed. Completes appropriate documentation of various incidents.
• Demonstrates understanding of emergency procedures, alarm response, evacuation and internal and external disaster plans.
• Responds to emergency situations and hospital alarms as designated.
• Completes mandatory education and training in order to maintain organization and department specific competencies and requirements. Maintains applicable certification/licensure. Completion of IAHSS Basic Training Module within 90 days post new hire.
• Remains on assigned post and completes all post specific duties. Ensures that post and police vehicles remains clean, neat and free of all non-work related material.
• Follows organizational hospital policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.
• Maintains and presents self in professional manner at all times when on duty.

ESSENTIAL JOB ACCOUNTABILITIES:

Accepts assignments /duties as assigned by Police Department Management for meeting operational needs. Inspires, motivates and models service-oriented and positive customer service behaviors. Fosters the spirit of team collaboration, Supports inter-disciplinary work teams, and partnership relationships with internal and external customers and community partners (i.e. Fire Department, federal and state law enforcement agencies, EMS and others). Demonstrates self-governance and promotes the same in others. Supports an environment, which fosters professional/personal growth and development. Participates in scheduled Emergency Management exercises and annual drills. Promotes stewardship of resources while maintaining or improving quality of service. Regularly communicates goals, plans and actions encouraging employee feedback and input and ownership. Participates in gathering, investigating, researching, and analyzing of data and/or initiating studies and/or activities to assess their effect on an organization/system-wide basis or intra/interdepartmental operations. Completing Police Department investigative reports timely with demonstration of accurate information, correct grammar and spelling. Adheres, follows and enforces Police Department policies and procedures. Supports the Performance Improvement process. Participates in Environment of Care clinical and non-clinical Safety Rounds. Conducts monthly safety inspections/security – related equipment checks (i.e. panic and duress alarms and emergency call boxes….) Participates as assigned with monthly fire safety management drills. Performs additional duties and projects as assigned by the Manager/Chief of Police

QUALIFICATIONS:

EDUCATION :

• High School Diploma required.
• Current Ohio Peace Officer Training Academy (OPOTA) Certificate of completion Academy Training.
• Associate and/or Bachelor Degree preferred.
• I.A.H.S.S. Basic Training and Certification for Healthcare Security Officer within one year of hiring.

EXPERIENCE:

• Minimum 1-2 years on the job law enforcement / criminal justice training preferred.

ESSENTIAL CERTIFICATIONS:

• Valid Ohio driver’s license.
• Successfully qualify with duty weapons as directed to maintain State and/or Departmental requirements.
• Successfully qualify with an ECD per Police Department policy and procedure.
• Successfully complete AED-CPR training as per Police Department policy and procedure

PROTECTIVE EQUIPMENT

Must comply with Police Department requirements related to protective equipment, body cameras and body armor.

REQUIRED KNOWLEDGE AND SKILLS:

Police Activities

Must be familiar with LEADS and NCIC computer functions.

1. How to request this service from a Police Agency.

2. Must maintain current OPOTA status and take refresher and additional classes as they become mandatory.

3. Must successfully qualify with firearm as scheduled by department

4. Has a clear understanding of arrest and search and seizure.

5. Display good judgment.

6. Possess knowledge of laws, ordinances and knows how to efficiently use the Ohio Criminal Code.

7. Display positive service-oriented and customer friendly behaviors

8. Understanding of paperwork, processing subsequent to an felony, minor misdemeanors and misdemeanors arrest.

9. Knowledgeable in policy and procedure manual especially use of force.

10. Understanding evidence handling and demonstrate legal-chain-of-custody process.

11. Crime scene protection as per state law enforcement requirements.

12. Understanding of Municipal and County court system.

13. Knowledge of how to file lawful criminal charges.

14. Ability to appear in court as needed.

15. Operate police cruiser and be in compliance with HMHP Driver’s License Policy.

16. Perform comprehensive investigation on reported incident reports.

17. Demonstrate effective and safe traffic control measures.

18. Key control-lock and unlock doors as needed.

19. Comply with annual organizational educational requirements and OPOTA (CPT) – law

enforcement competency- skill requirements.

20. Maintain current CPR and annual AED and ECD certification status.

INTERPERSONAL COMMUNICATION:

Effective verbal and written communication skills. Ability to communicate in a courteous, respectful and direct manner. Requires effective listening skills to maintain cooperative associations.

PROBLEM SOLVING/DECISION MAKING:

Makes decisions based on an analysis of facts and general principles. Requires risk taking and

judgment to adapt existing philosophy or practices. STRICT confidentiality. Detailed oriented, critical thinking ability, priority-setting and multi-tasking ability, effective organizational and time management skills.

SCOPE OF IMPACT/ACCOUNTABILITY:

May provide information for decision making processes affecting work areas. Accountable for developing solutions for achieving desired outcome results.

JOB ACCOUNTABILITIES – Other:

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.