For over 100 years WEINIG has been the industry leading provider of wood processing machinery and has operated with a purpose that centers on the profitability of our customers. This is our focus and our brand. Our reputation for quality and service is driven by this purpose, and our innovations in equipment and solutions for wood processing provide investment opportunities that make our customers more competitive and more profitable.

Come join our growing team!

Our company is seeking a Parts Department Supervisor to oversee a team of individuals responsible for coordinating with customers to identify machinery part requirements, processing quotes and orders, and providing friendly, fast, and accurate service. The ideal candidate will have a background in the machinery industry with the ability to grasp technical concepts and 3 or more years of experience managing an inbound customer service team.

What You Will Do:

• Plan, organize, schedule, and supervise the daily activities of the Parts Department.
• Manage daily operational tasks to maximize efficiency, productivity, and cost-effectiveness.
• Conducts performance reviews and resolves personnel issues, sets goals and identifies training and development needs.
• Review and prepare workflows, staffing requirements and action plans. Provide customer phone support as needed.
• Ensure team members are cross trained as needed and have a thorough understanding of their roles.
• Provide and maintain Weinig 24/7 Parts Support along with the Aftermarket Sales Manager
• Maintain proper staff levels and workload activities, ensuring incoming calls are being answered in a timely manner based on current ETA and TTA statistics.
• Provide monthly reporting on overall call volume, sales activities and KPI’s to the Aftermarket Sales Manager.
• Provide exceptional customer relations skills in all forms of communicative responses, including the resolution of customer complaints or disputes relating to Parts and Tooling products sold by the department.
• Make recommendations for modifications to procedures or processes impacting Parts Service to maximize efficiency, productivity, and continued improvement for customer relations.
• Assist the Aftermarket Sales Manager in overseeing Customer Surveys: Evaluate, respond if needed, and distribute accordingly.
• Approval and overview of all motor freight and FedEx invoices (SP or SG) including oversight on international freight shipments invoices for warranty returns.
• Coordinate all P.I.G. (Previously Imported Goods Affidavit) for all international warranty return shipments ensuring proper commodity code to avoid customs duties.
• Provide marketing input and improve company visibility by collaborating with the Aftermarket Sales Manager, Tooling Department and Marketing Team.
• Utilize JD Edwards/SAP to record and analyze information for internal and external customers.

What You Need to Be Successful:

• Two (2) year associate degree in related field or five (5) or more years of related experience and/or training; or equivalent combination of education and experience required.
• Knowledge of the machinery sold by the company.
• Ability to manage time and distribute workloads.
• Ability to communicate with co-workers, management, clients, and others in a courteous and professional manner.
• Ability to travel to customer sites and/or factories as needed.
• Experience with ERP systems.
• Advanced knowledge of Microsoft Office and Excel.
• Strong communication skills and the ability to work cross-functionally.
• Strong attention to detail.
• Must be self-motivated and proactive.
• Proven track record for on-time delivery and recordkeeping.
• Demonstrate a strong customer service quality ethic through personal example.
• Ability to prioritize and manage multiple responsibilities.
• The ability to work in a fast-paced environment, handle multiple tasks, and identify work priorities is a must.
• Ability to perform a variety of administrative assignments requiring considerable exercise of independent judgment.
• Ability to be certified on power industrial equipment where applicable.

Preferred Qualifications:

• B.S. or B.A. degree in business management, industrial management, or related field.
• Woodworking experience or mechanical background
• Experience with JD Edwards and/or SAP.
• Must provide adequate knowledge of all product machinery groups.
• Prior supervisory and or team lead experience strongly preferred.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Prescription drug insurance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• What is your desired salary for this role?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)
• supervisory: 1 year (Preferred)

Ability to Relocate:

• Mooresville, NC 28117: Relocate before starting work (Required)

Work Location: In person