Operations Supervisor

Full-time 8 months ago
Employment Information

Job Purpose:

Manages the day-to-day functions of the Driver workforce and ensures pool compliance. Responsible for effective employee/labor relations along with driver retention.

Key Responsibilities:

  • Daily interaction with the driver workforce.
  • Selects, trains and mentors the driver workforce.
  • Ensures all personnel have been trained and/or retrained according to operational procedures.
  • Follows up with new drivers at regular scheduled intervals on their performance. Has face to face contact with all drivers a minimum of once a month
  • Reviews manpower needs and ensures proper coverage.
  • Ensures drivers are reporting to work on time and in complete uniform ready to work.
  • Ensures employee development by providing ongoing feedback to drivers concerning strengths and areas of needed improvement using DriveCam reporting and customer feedback.
  • Investigates and acts on feedback regarding drivers and safe operational practices
  • Responsible for planning of future books offs and run change assignment.
  • Ensures compliance with safety standards, adherence to all DOT and FMCSA regulations
  • Ensures that all company standards are met for all drivers in the areas of appearance, training, education, safety, and regulatory compliance.
  • Make sure drivers are properly credentialed to operate a commercial motor vehicle.
  • Work closely with Regional HR Manager to address all levels of harassment complaints and assist in investigating thoroughly all allegations of all forms of compliance
  • Work with drivers to ensure good labor relations are maintained.
  • Ensure the following of the CBA to ensure proper handling of grievance process.
  • Review electronic DOT logs and/or paper DOT logs.
  • Works with OSC to ensure operational execution.
  • Monitors time performance on a real time basis.
  • Reporting on deviations from standard.
  • Interviews and makes recommendations on driver candidates.
  • Determine and Apply Discipline – Determines the appropriate level of discipline based on company policy.
  • Resolve Conflict/Complaints – Discusses employee conflicts/complaints with appropriate parties to resolve the issue(s).
  • Terminate Employment – Executes termination of employment if coaching/counseling/disciplinary action fails.
  • Other duties as assigned
  • This is an on-site position.

Minimum Education & Certifications Required:

  • High school diploma or equivalent (required). Bachelor’s degree (preferred).

Work Experience:

  • Operations management (1-3 years).

Skills

  • Must be able to work with minimal supervision
  • Proficient in Microsoft Office with emphasis on Excel, Windows applications, e-mail etc.
  • Safety and Workers Compensation (desired) Labor relations & CBAs (desired), Training
  • Interpersonal (required)
  • Ability to exercise considerable diplomacy, judgment, and discretion in establishing and maintaining good working relationships and discretion with the company and union officials
  • Must be able to effectively communicate both verbally and written and exercise active listening skills

Physical Requirements:

  • Incumbent must be able to move about the office or garage environment and between floors; utilize standard office equipment; access filing system/cabinets; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

  • Office with heating and cooling 75% of the time
  • Outdoors, not sheltered from the elements
  • Exposed to hazardous materials or working conditions

Travel:

  • Minimal local trips, requiring overnight stay by air, bus or auto overnight stay by air, bus or auto
  • Minimal domestic trips, requiring overnight stay by air, bus or auto

Benefits:

  • 401(k)
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off/Vacation

Bring your skills to the Greyhound team and make your mark with a company that is making history!

How to Apply:

External candidates should apply at:

https://careers.greyhound.com

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Application Question(s):

  • How many years of management/leadership experience do you have?
  • Are you willing to work evening, weekend and holiday shifts as needed?

Ability to Relocate:

  • Dallas, TX 75202: Relocate before starting work (Required)

Work Location: In person

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