What You Will Do

The Operations Manager (OM) is primarily responsible for supervising a high performing team responsible for handling product safely, efficiently, and effectively as it moves through the facility. The OM monitors production volume and responds quickly to changing workflow conditions. This leader contributes positively to the facility’s key performance indicators while also mentoring and building a culture of safety among Associates to achieve a safe working environment.

Responsibility Statements

• Ensures all Associates understand and use safe work practices
• Completes safety observations of facility
• Determines the workload (production volume) for the day sent by corporate; monitors inventory movements in the facility frequently throughout the day
• Evaluates staffing needs to meet daily demand; reassigns Associates to new position according to available resources and skill sets to accomplish shift work within established times
• Works with Operations Supervisors to set associates up for success; achieves or exceed key performance indicators, safety, performance, and budget targets
• Receives and reviews inbound truck schedule; receives and reviews email from receiving train companies (e.g., pioneer rails) regarding incoming trains; schedules day accordingly and alerts Operations Coach
• Expedites receiving, picking, and shipping of priority product (e.g., Special Order Express (S.O.E.), Emergency Orders (EME), or Special-Order Sales (S.O.S.)))
• Resolves simple and complex warehouse management system issues as they occur
• Resolves inventory discrepancies (e.g., missed picks, damaged goods, short allocations, etc.)
• Communicates effectively with associates and Performance Instructors regarding business objectives or current issues
• Works through the Operations Supervisors to build a work environment of engagement and inclusion
• Identifies and assists in implementing process improvements or new processes launched from corporate
• Travels to other facilities to assist when needed
• Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations
• Participates in the process of hiring talented individuals for the team
• Sets goals and communicates clear expectations for associates and provides timely and constructive feedback
• Monitors and manages associate performance, holding them accountable to expected behaviors and performance levels
• Provides resources and support to associates as needed
• Assists Supervisors with any issues that may arise that need the resolution of management
• Provides coaching and meaningful developmental opportunities to associates and prepares them for upward promotion if interested
• Helps associates on the team transition through change

What you Need to Succeed

Minimum Qualifications

• Bachelor's degree in supply chain management, transportation, industrial engineering, business, or related field or equivalent combination of work experience and education
• 4 years’ experience in distribution center operations or related area
• Leadership experience with direct report responsibility
• Experience in mentoring and coaching others
• Proven record of complying with safety requirements

Preferred Qualifications

• Experience leading others through change
• Experience managing resources, time, and budgets
• Working knowledge of Microsoft Office including excel, access and/or Lowe's DMS system
• Experience taking a lead role in corporate-led initiative or leadership experience in another Lowe's supply chain network facility
• Experience building a culture of safety among subordinates and peers
• Bi-lingual skills, if applicable to the facility