Summary

The Key Account Manager (KAM) will create value for SGS and the Business Units through growth in sales and margins with large strategic customers. The KAM will seek to add new large accounts thru prospecting in areas that can be serviced by SGS supply points. Clear, transparent communication with the Business Unit and Division leadership along with alignment of strategy is imperative. This role is responsible for serving as the day-to-day contact in supporting the client relationship and deliverables. This individual will provide excellent client service and effectively manage multiple projects with a high degree of confidence, independence, and sound judgment.

Key Responsibilities

• Responsible for profitable growth of accounts deemed to be strategic and key within a specific region of the country or accounts that have been specifically designated to them
• Drive the product mix that aligns with the SGS product strategy as designated by the Product Management/Procurement Team
• Responsible for establishing sales strategies/tactics and coordinating/collaborating with the Sales Team on plans for sales growth and hitting specific product volume targets.
• Direct sales efforts for large key accounts including pricing
• Plans and evaluates annual sales plan and expense plan for each key customer
• Measure sales performance in relation to recommended incentive plans
• Prepares annual sales forecasts, budgets and sales programs that aligns with company direction and volume targets
• Collaborates with Strategic Suppliers to gain leverage with key accounts as well as creating operating efficiencies
• Inform management of market trends and competitor activities and other emerging issues

Typical Education

Relevant Experience

• 10+ years related experience and/or training

Other Information

Successful track record in Account Management, National Account Management preferred. Analytical skills and ability to use complex data to identify insights, trends, business opportunities and customer solutions. Sensory Certification is preferred.