Investigative Supervisor
8 months ago
Employment Information
This position is responsible to investigate complaints by insurance consumers regarding their property and casualty insurance contracts, educate consumers on different types of insurance, staff community outreach events and help direct consumers to possible programs or services that may assist when no insurance exists.
Preferred Qualification
Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.
1. Knowledge of interpreting laws, rules, regulations, standards, policies, and procedures pertaining to Property or Casualty Insurance policies (i.e., automobile, homeowners, flood, and workers compensation).
Essential Functions
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of similar kind not specifically listed here.
- Conducts investigations of alleged or probable violations or compliance issues by identifying, obtaining, verifying, and analyzing relevant information or evidence.
- Collects, controls, and evaluates evidence such as physical, financial, background, and other records, documents and items.
- Formulates questions and conducts interviews to obtain information and ascertain facts from witnesses, complainants, victims or other parties.
- Interprets, explains and ensures compliance with applicable state and federal laws, rules, regulations, standards, policies, and procedures.
- Makes judgments after evaluating all available facts and recommends appropriate action to authorities, commissions, or technical supervisors, and may take enforcement action as necessary.
- Uses commercial and proprietary automated information systems, computer software, and the internet to research, document, verify and report on investigative/intelligence data and related information.
- Documents details of all calls, emails, inquiries, interviews, and other interactions during the investigation and may be assigned to respond to hotlines.
- Prepares and submits investigative reports that clearly and accurately document findings, supporting facts, and action taken.
- Testifies and presents evidence before boards, commissions, administrative bodies, or courts.
- Delivers excellent customer service to internal and external customers and the public in person, electronically, or by written communication.
- Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
- May conduct surveillance, undercover investigations, and on-site inspections on assigned cases; and may make arrests or obtain search warrants pertaining to an investigation.
- May make recommendations to subpoena information.
Job Requirements
JOB REQUIREMENTS for Investigative Supervisor
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
- Two years’ experience in planning, developing, coordinating, and implementing investigations.
- Three years’ experience in conducting investigations which may include conducting interviews to obtain confidential information, gathering evidence, and documenting findings.
- Three years’ experience in collecting, evaluating and analyzing relevant information to make recommendations on alleged or probable violations of state or federal laws, rules and regulations.
- Two years' experience in civil, criminal or administrative proceedings such as providing testimony before boards/commissions/authorities, preparing evidence/sworn statements, or managing and prioritizing cases.
- Coursework, training and/or work experience in staff supervision which may include performing as a lead worker overseeing the work of others.
Conditions of Hire
Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.
Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.Benefits
To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/
Selection Process
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.
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