Description

The Human Resource Analytics team at Citizens Bank leads the organization’s understanding of workforce insights and organizational health. Our team uncovers holistic data-driven business opportunities across the talent lifecycle to enable transformational change and operational efficiency. We analyze internal and external data to understand diverse employee voices, and experiment to scale solutions that make the work experience better.

The ideal candidate sees beyond the numbers to find opportunities to strengthen the employee experience and organizational performance. The candidate is relentless problem-solver, innovator and change agent who can translate complex sets of information into actionable talent and culture intelligence. They are responsible for partnership and communication with business clients on workplace insights: diagnosis, hypothesis testing, analysis, visualization, and presentation. They will guide business leaders with data-driven recommendations that improve performance, retention, and organizational agility. The candidate possesses strong quantitative skills, is capable of managing multiple projects simultaneously, and can communicate effectively to a wide-ranging audience. In addition, the candidate is comfortable working with technology partners as the voice of business to collect business and functional requirements to enhance relevant programs. An “outside in” perspective, high intellectual curiosity, and a consultative posture are essential skills to possess in this role.

The HR Data Science Consultant at Citizens Bank will:

Key Responsibilities

• Rapidly perform exploratory data analysis, generate and test working hypotheses, and uncover trends and relationships to support workforce planning efforts; provide descriptive and advanced analyses on workforce and workplace priorities.
• Synthesize business goals and strategy with HR, productivity, and market data to build integrated, tangible recommendations on talent and culture topics.
• Communicate results of analysis to stakeholders; employ storytelling techniques to make recommendations, moving from the “so what” and “now what,” to drive impact; develop executive presentations and dashboards for recurring and ad hoc workforce measurement needs.
• Build technology and analytical solutions that anticipate business needs across workforce and workplace dimensions; drive digital solutions for self-service.
• Project manage key initiatives that drive efficiency and value.
• Assist with change management efforts to scale HR analytics solutions across the enterprise.
• Assist in development, execution, and evaluation of client OKRs, human capital KPIs and other measurement strategies to enable business results.
• Partner and train clients and HR stakeholders on impactful use of data and data literacy techniques to drive business outcomes.
• Provide guidance on business priorities and opportunities for replication of solutions and self-service to HRA partners.
• Advise on enterprise-level and business unit level analytics work with analytics partners through the organization; contribute to enterprise data governance methods and priorities.

Critical Skills

• Creative and strategic thinker - ability to assess needs, collaborate, and deliver data-driven, practical solutions that drive results
• Advanced analytical and problem-solving skills - approaches problems with rigorous logic and a curious mind – looks beyond the obvious and searches for deeper answers
• Ability to communicate effectively with technical and non-technical audiences – tells stories with data that resonate with stakeholders and maximize impact; excellent written and verbal communication skills
• Experience designing analytics solutions with HR technology to accelerate the employee experience
• Ability to manage multiple client groups simultaneously; strong project management background
• Highly proficient in Excel and PowerPoint
• Proficient in data querying languages (e.g., SQL), database management systems, and employee listening platforms (e.g., Perceptyx, Glint)
• Proficient in scripting languages (e.g., Python) and/or mathematical/statistical software (e.g., R), and other advanced analytical tools (e.g., Sagemaker, Tableau, PowerBI, Quicksight, Visier, Alteryx)
• Applied statistics or experimentation (A/B testing)
• Proficiency in change management approaches (e.g., PROSCI, etc.)
• Strong decision-making skills; stellar interpersonal, relationship building, and collaboration skills
• Highly-organized with strong attention to detail and documentation; results orientation

Additional Knowledge & Skills

• Proven ability to handle multiple projects while meeting deadlines and documenting progress towards those deadlines
• Proficiency in agile and design-thinking methods
• Some experience with LLM/text analysis or interest in learning
• Possesses a learning orientation, active exploratory mind, and interest to learn from others
• Experience with AWS Cloud suite, Snowflake, Oracle HCM, Service Now, Saba a plus

Education and Experience

• Master’s or PhD in a quantitative social science field (e.g., psychology, behavioral economics), Business Analytics, or other relevant technical field
• 5+ years of client-facing People Analytics, Workforce Strategy, Business Intelligence, or Human Capital Consulting experience, working in/with complex organizations, or combination of education and experience
• Experience providing insights on talent management (e.g., talent mobility, DEI, performance, learning and development)

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: 8:30-5

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Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.