*Job Title: HR Customer Service Representative

*Location: Scarborough, ME

*Duration: 6 months contract with possible Extension, Full-Time

* Employment Type: W-2

Job Description:

· Act as the first point of contact for all associate & previous associate HR-related phone or self-ticketing inquiries while maintaining a high degree of confidentiality.

· Record all interactions in the case management system, resolve record resolution, and close cases.

· Forward all interactions requiring research or more in-depth analysis/response to subject matter experts.

· Use all navigational tools provided to find answers and inform the Supervisor of missing, inaccurate, or confusing documentation.

· Work toward continuous improvement and skills building.

Responsibilities:

· Respond to incoming phone calls or self-service tickets during scheduled times from employees, managers, terminated employees, family members, and outside agencies or vendors.

· Reference company policies and procedures and access systems to ensure the accuracy of response and to offer all available information to assist with the highest level of customer service.

· Recognize when escalation to a subject matter expert or the Supervisor is necessary.

· Record the details of each call or self-ticket. Maintain confidentiality of all information.

· Perform HR transactions in the HR system, and other applications as appropriate, within the scheduled timeframe, and with a high degree of accuracy and strict adherence to written procedures.

· Utilize the case management system, knowledge base, and other tools to actively manage caseload by team production goals and establish service level objectives.

· Participate in ongoing training to improve expertise, customer service skills, and productivity.

· Processes routine insurance premiums.

· Assist as needed with projects (processing mail, term folders, etc.).

Experience:

· Must have call centre experience.

· Preferred experience in HR, payroll, or benefits

Skills:

· Excellent customer service, communication, verbal, and written skills.

· Must be able to work the needed schedule to perform assigned duties.

· Proficient use of personal computer for data entry and research purposes.

· Highly motivated, self-starter, and team player with strong attention to detail and the ability to prioritize multiple tasks in a fast-paced environment.

Education:

· High School education or equivalent.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To learn more about US Tech Solutions, please visit www.ustechsolutions.com.

Recruiter Details:
Name: Shekhar
Email: shekhar.t@ustechsolutions.com
Internal Reference Id: 24-08152

Job Types: Full-time, Contract

Pay: $19.00 per hour

Shift:

• 8 hour shift

Work setting:

• In-person

Work Location: In person