Highway Patrol Telecommunicator in Training (Rowan)
Full-time
8 months ago
Employment Information
Description of Work
*This posting is for multiple vacancies: positions 60086324 and 60086330.*
This position serves as a Telecommunicator in Training for the NC State Highway Patrol. The work location is Troop EX Communications in Salisbury, NC (Rowan County).
Job duties include, but are not limited to, the following:
- Receiving emergency and non-emergency requests for service from the following sources: general public, allied public-safety agencies, Highway Patrol and other local, state, and federal law enforcement staff.
- Receiving requests via telephone, radio, and computer communications networks.
- Recording and assigning these requests according to established directives, policies, and guidelines according to priority.
- Operating multi-channel radio workstations, telephone and various computer systems in fulfilling these responsibilities.
- Dispatching Emergency Medical Services with other emergency equipment when necessary.
- Speaking clearly and distinctly.
This is a full-time position (40 hours per week) with State Benefits. This position requires working rotating shifts which include evenings and overnights for extended periods of time. This may occur for several days without a day off.
Applicants without recent NC State Highway Patrol Telecommunicator experience:
If the selected candidate has not worked as an NC State Highway Patrol Telecommunicator in the previous 3 years (36 months), they will be hired as a “Highway Patrol Telecommunicator in Training” at a flat rate of $39,168 per year regardless of education or experience level.
Once hired, the new employee must complete a 640-hour Basic Training Program and required training courses, attain NC Sheriff’s Standard Certification, complete one year of on-the-job training and receive a performance evaluation of “Meets Expectations” or higher. Upon completion of these requirements, the employee will advance to the full responsibilities of a Highway Patrol Telecommunicator and receive a $2,206 increase to a salary of $41,374.
Salary Grade: NC05
About the North Carolina State Highway Patrol:
The NC State Highway Patrol's primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. The NC State Highway Patrol has more than 1,600 troopers who cover nearly 80,000 miles of North Carolina roadways, more than any other state except Texas. In addition to enforcing the state's traffic laws, state troopers also guide traffic during hurricane evacuations, re-route traffic around hazardous chemical spills, and they stand ready should any act of terrorism occur. State Troopers are committed to protecting North Carolina's motoring public.
Knowledge, Skills and Abilities / Competencies
To qualify for this position, applicants must document on the application that they possess ALL of the following:
- Experience in typing and/or data entry.
MANAGEMENT PREFERENCES:
- Experience using radio equipment in an emergency response setting (such as police, fire, EMS, military) or in an emergency communications center.
- Experience receiving and transmitting communication messages of a critical nature.
- Experience in reading paper maps and/or using mapping programs (e.g. Google/Bing).
NOTE: Qualified recommended applicants must undergo and pass a Criminal Background Investigation, Drug Screening Test and Psychological Evaluation. The selected applicant must successfully complete Basic Telecommunicator Training School and be eligible to obtain and maintain DCI certification (i.e. they must not have prior or pending convictions of felonies and/or misdemeanors that occurred within the last four years).
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
High School or General Educational Development (GED) diploma and demonstrated ability to type and work efficiently under pressure; or an equivalent combination of education and experience.
Necessary Special Qualifications: Must meet the applicable education, employment, and training standards as required to be Department of Criminal Information (DCI) certified; must be DCI certified or become certified within 120 days of employment.
Supplemental and Contact Information
The North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.
DPS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity and budgetary considerations pertinent to the advertised position.
It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates/licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
- Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
- Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
- If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
- Per NC General Statute 143B-972.1 (Download PDF reader), applicants hired into a position certified as a criminal justice officer or justice officer are required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record check and enrollment in the FBI’s Next Generation Identification System: Criminal Justice Record of Arrest and Prosecution Background Service (“RAP Back”). This is in addition to submitting fingerprints during the application process.
For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855.524.5627. For questions about the posting other than your application status, contact MG Orman, SHP Employment Specialist at martha.orman@ncshp.gov.
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