Responsible for providing ongoing program management for multi-unit and in-restaurant learning and development, including teaching, facilitating, and consulting field leaders on operating systems, restaurant performance and expectations, brand initiatives, and policies, procedures, and practices to build and influence a culture of learning that drives operational execution, guest service performance and sales profitability.

KEY DUTIES/RESPONSIBILITIES:

• Facilitates training/learning programs and Brand initiatives, delivering hands-on, in-restaurant training; ensures effective and successful implementation of training and development initiatives. Provides feedback on program design based on actual experience using materials, knowledge of business objectives, and participant understanding. Adapts real-time training/learning delivery and implementation to meet needs as determined within scope of authority.
• Participates in the creation and execution of New Franchise Training program including in-restaurant (FTR), aboverestaurant and Restaurant Support Center (RSC) support tools. Applies learning and development expertise to influence the development of effective training tools. Assists with the development of broad, long-term training/learning initiatives.
• Supports the execution of Guest Experience Review through training and shadowing 3rd Party vendors assessors to ensure clarity and calibration on operating system standards.
• Develops Certified Training Restaurant (CTR) program to enable the training of new District Managers, Restaurant Managers & Team Leaders. Evaluates prospective CTR restaurant to determine eligibility and ensure flawless execution of the operating and training systems.
• Translates broad organizational goals into actionable and operationally meaningful learning development information for respective business partners. Consults with same to identify needs, develop strategies and tactics to improve operational performance.
• Continually communicates Jack in the Box systems and processes, gathers information for consulting and influencing operational performance, and responds to differences between Company & Franchise systems. Consults and collaborates on a variety of topics/subject matter: learning programs/systems; certified training restaurant processes; training effectiveness and learning retention; performance management and improvement; leadership effectiveness and development; operations systems; change management.
• Consults, partners and coaches restaurant staff and operational leaders to build alignment, capabilities, and engagement. Makes recommendations to help leaders implement appropriate learning and development initiatives.
• Monitors learning effectiveness on an ongoing basis and keeps leaders apprised of projects status. Provides insight on trends and performance. Maintains current knowledge of restaurant operations and systems including new and/or upgraded systems, policies, and procedures, new products, and initiatives to serve as a credible learning and development consultants.
• Serves as the expert on learning/training and development systems. Assists with budget monitoring and training effectiveness measurement. Maintains current knowledge of learning and development techniques, skills, and competencies. Remains cognizant and knowledgeable of successful methods and/or approaches utilized by peers in the industry. Remains knowledgeable of advancements in the fields of learning, training, and talent development. Performs other related duties, tasks and responsibilities as required, assigned and directed.

QUALIFICATIONS:

Education: Bachelor's degree in Business Administration, Education, HR or related field. Masters degree preferred. Experience: 4-5 years of training and facilitation, including formal presentation, and instructor-led training. Restaurant/hospitality or retail industry experience preferred including experience with company-operated and franchise operated concepts.

Skills/Knowledge/Abilities:

• Expert-level knowledge of training and development concepts, performance consulting and effective coaching.
• Advanced knowledge and understanding of training models and theories, team building and needs analysis.
• Must possess strong skills in strategic planning and organization, time management, presentation & facilitation, listening, and problem solving.
• Ability to work effectively with all levels of the organization and field personnel in a manner that is both professional and flexible to meet diverse needs.
• Excellent oral and written English communication skills; bilingual skills helpful.
• Proficient knowledge of personal computers and Microsoft Office 365.
• Must possess strong business acumen.
• Requires the ability to translate and effectively communicate broad operational concepts into actionable information. Demonstrates integrity and ethical behavior.

Physical Conditions: Ability to travel to restaurants and other locations approximately 50%-80% of time or as business needs require. Ability to speak and hear clearly on the telephone. Ability to operate a computer keyboard.

The range for this position is $77,100 - $109,700 and is based on an employee located at our corporate headquarters in San Diego. If the candidate is hired in a different city to work remote, we will apply a geographic pay differential based on the cost of labor in the market in which the employee resides.

REASONABLE ACCOMMODATION: Jack in the Box Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. This description of duties is not intended to be all-inclusive or to limit managements discretion to assign other duties or responsibilities as necessary.