EMR Client Support/Level 1 QA

Brooklyn, NY

Seeking a EMR Client Support/Level 1 QA to join the team of a clinical/financial software company that supports companies within the skilled nursing and assisted living industries. The EMR Client Support/Level 1 QA professional will serve as the primary client support representative.

Salary: Up to $75K per year (depending on experience)

Requirements:

• High School Degree required, Associates or Bachelor’s preferred, LPNs or CNAs encouraged to apply.

• Must have the ability to interact with various levels of IT and Medical professionals.

• Must have skilled nursing/assisted living experience

• Must be able to multitask and work with multiple systems and computer screens at once.

• Must be willing and able to travel to client sites occasionally for training or support.

• Excellent verbal and written communication skills

Description:

• Answering varying volumes of inbound calls and responding to inbound email inquiries.

• Assisting clients in troubleshooting and resolving EMR problems.

• Providing training to clients as needed for issue resolution.

• Documenting customer inquiries and interactions in our internal issue tracking tool.

• Adhering to internal and external service level agreements.

• Resolving client questions and complaints with courtesy and professionalism.

• Escalating issues as necessary.

• Participating in educational opportunities to become proficient in the EMR product and long-term care industry.

• Engaging in other assigned tasks such as system configuration, training documentation, or training new EMR clients as requested.

#6406