The Database Support Specialist provides expertise in the technical and functional configuration of Tessitura software to support multiple departments within the Santa Barbara Center for the Performing Arts Consortium. The duties of this position include database record maintenance, reporting and list management, ticketing, fundraising and membership configuration and support for the SBCPA and its Consortium sub-licensees, as well as general help desk support as needed.

Reports to: Director of Marketing and Database Services

Salary: $25-$30/Hour (52k-62k)

Primary Duties Include:

• Act as first line of support on help requests (help tickets, emails, calls) while escalating any advanced requests to the manager.
• Perform data cleanup and maintenance tasks as directed by the manager.
• Review newly created constituent accounts for conformance to Consortium Data Management Standards.
• Provide training sessions to new and existing users on Tessitura topics and new features.
• Develop and maintain documentation of all processes and procedures relating to Tessitura and consortium standards.

Skills/Knowledge/Abilities:

• Must have a demonstrated understanding of, and dedication to, the delivery of outstanding customer service, both external and internal.
• Must be able to utilize ticketing/CRM software.
• Must have strong attention to detail, demonstrated through meticulous work habits and thoroughness in completing tasks.
• Must possess strong analytical and problem-solving skills, with the ability to identify and mitigate risks to project success.
• Must possess excellent time management skills, with the ability to prioritize and meet deadlines effectively.
• Must be self-sufficient and capable of working independently, taking initiative to solve problems and complete tasks with minimal supervision.
• Must be friendly and able to communicate in a personable and mutually respectful fashion as well as effectively build productive relationships with all internal and external constituencies.
• Must have a highly developed and demonstrable sense of discretion with respect to confidential and private information appropriate to a non-profit organization.
• Must present a professional attitude and appearance at all times, whether interacting with patrons or staff.

Education/ Experience:

• College degree preferred (Bachelor’s or equivalent) or equivalent work/life experience
• Prior experience using a CRM database (e.g.: Tessitura, Raiser’s Edge, Salesforce, eTapestry)
• Familiarity with non-profits, particularly in the performing arts industry.
• Computer skills including Microsoft Excel, Word, and Outlook.
• Enthusiasm for technology and a basic understanding of how databases work.
• Experience with project management, including planning, organizing, and overseeing projects from inception to completion

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Database administration: 1 year (Preferred)
• Tessitura: 1 year (Preferred)
• Help desk: 1 year (Preferred)

Work Location: In person