Conversation Designer, Google Ads
8 months ago
Employment Information
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Irvine, CA, USA; Los Angeles, CA, USA; Mountain View, CA, USA.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Minimum qualifications:
- Bachelor's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.
- 4 years of experience in product design or UX. Experience designing voice user interfaces and/or multi-modal interfaces for a range of user contexts and device types.
Preferred qualifications:
- Master's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.
- 2 years of experience working in a complex, cross-functional organization.
- 1 year of experience leading design projects.
- Experience as a systems thinker and designing for scalable conversation.
- Experience balancing user needs with technical constraints and business considerations.
- Technical knowledge of the fundamentals of conversation (e.g., Cooperative Principle, turn-taking, cognitive load, pragmatics, prosody) and speech and language technologies (e.g., ASR, NLU, TTS).
About the job
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." Google’s Conversation Designers leverage their knowledge of human language and communication to create seamless and natural interactions for digital systems across surfaces.
Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.
As a Conversation Designer, you’ll create conversational, voice-forward experiences across multiple surfaces, such as smart speakers, smart displays, auto, and more. You’ll work on multiple projects simultaneously, deal with cross-functional stakeholders, and provide feedback and direction to design work. Design work will include understanding product requirements and user context, and you’ll create flows, prompts, and multi-modal interaction patterns.
Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.
The US base salary range for this full-time position is $122,000-$178,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Develop sample dialogs, flow diagrams, and prototypes to effectively communicate voice interactions and design ideas.
- Create detailed, comprehensive voice user interface (VUI) design specifications in collaboration with Engineering and others in User Experience.
- Evaluate usability and audio consistency of existing dialog flows and recommend design changes.
- Create guidelines, reference artifacts, and resources for third-party developers to assist in VUI design and prompt writing.
- Develop and advocate voice user interface design best practices and guidelines to ensure a consistent brand experience for users across Google.
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