Responsibilities

• Design, author, and publish the highest quality learning experiences for Microsoft 365 audiences (e.g. Administrator, Developer, & End-User). This includes online content, instructor lead content, hands on labs, text, videos, images, and interactive activities.
• Work with Microsoft Product, Field Sales, and Business Groups to curate content as well as create, refine, and align the learning experience with all technical and product cycles.
• Implementing qualitative and quantitative analysis, with a drive to learn more about our customers’ needs through experimentation and customer research
• Making strategic decisions and prioritizing work based on the positive impact it will provide customers and businesses
• Maintaining the integrity of the Microsoft brand by applying our voice principles through consistent tone, clarity, concision and always making sure people know we are there for them
• Performing functional and editorial quality assurance on content as appropriate
• Participating in collaboration sessions with fellow writers, designers, and product managersCreative collaboration and problem-solving skills while working with ambiguity
• Grabbing coffee (or tea) with a colleague to connect or even to hear what they’re excited about and how you can help

• Embody our Culture and Values

Qualifications

• 3+ years experience in writing, content design, information technology (IT), or coding/programming
  • OR equivalent experience.

• Instructional design knowledge and experience creating and delivering engaging and high-quality technical content and/or certification content on time
• Hands-on experience with Microsoft 365 / Office 365 in migrating, administering, hybridization, or troubleshooting environments
• Experience identifying stakeholders, gathering dependencies, and managing change
• Project management and cross-group collaboration written and verbal communication skills; ability to communicate effectively in a friendly but professional voice that is tuned to different audiences
• Technical skills:
  • Experience in PowerShell and working in the command-line
  • Experience in GitHub and Markdown

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.