Account Operations Manager
Full-time
8 months ago
Employment Information
EverDriven is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community. We exist to ensure that children with special needs receive safe, efficient, and cost- effective transportation to and from school. Our proprietary, best-in-class, technology solutions enable school districts and parents to easily plan, track and adjust each student’s trips, to and from school, and gives the student access to the educational experience they deserve. Every Trip. Every Day. If you’re someone who thrives in a mission forward, fast-paced, technology driven environment, we would love to talk to you about a fulfilling career at EverDriven.
Position Summary:
The Account Manager works in collaboration with EverDriven departments, transportation providers, school districts, and parents to ensure safe and timely transport of students within a designated territory. This role focuses on executing programs to improve service quality and productivity, reduce costs, while maintaining the highest standards of customer service. Position requires reliable transportation for weekly field visits for client satisfaction and retention purposes.
Salary Range: $57,000-65,000/year, based on experience + bonus potential
Responsibilities:
- Use effective industry skills and abilities to support our innovative transportation services
- Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies
- Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies)
- Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts
- Responsible for the continuous improvement of a safe, efficient, and effective transportation system
- Liaise between EverDriven and our clients while providing guidance, direction, and feedback
- Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures
- Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers
- Develop and maintain open communication channels with project contractors, community officials, and agency staff
- Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections
- Understand and follow safety rules established by regulatory bodies and client contracts
- As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)
Requirements
- Minimum education of a bachelor's degree or equivalent experience
- Reliable transportation
- Strong professional communication and customer service skills
- Ability to effectively work with diverse groups of customers and service providers
- Set priorities wisely, multitask, and dynamically solve problems
- Strong familiarity and comfort level with Microsoft Word, Excel and Outlook
- Valid Driver’s License with a good driving record
- Drug Screen, MVR, and Background Check is a Condition of Employment
- Travel as required
Benefits
- Medical, Dental, Vision insurance
- Virtual Doctor Visits with $0 Co-Pay
- Life Insurance (company paid)
- Short Term Disability Insurance (company paid)
- Long-Term Disability Insurance (company paid)
- Paid Time Off (PTO)
- Paid Holidays
- Paid Time to Volunteer
- Flex Spending Account (FSA)
- 401K Plan (with an awesome employer match!)
- Employee Assistance Program
- Employee Discounts Program
EverDriven’s Pillars for a Strong Culture:
Transparency is critical to getting to the core of a problem or solution. We talk about business challenges openly as we seek the best solution.
Accountability enables us to own our successes and our mistakes so we can learn from both and apply those learnings to the future.
Collaboration allows for more accurate decisions if informed by pertinent input from others and is the true essence of teamwork.
Execute with urgency by prioritizing our initiatives, executing them well and swiftly.
Integrity is the foundation of the above and all we do. It leads us to operate with the highest level of honor with teammates, clients, and vendors.
If this sounds like a culture or environment you would thrive in, we would love to talk to you about joining our mission-forward, fast-paced, technology-driven team.
Commitment to ESG:
Since 2006, EverDriven has remained committed to incorporating environmental, social and governance fundamentals into the framework of our internal and external culture. Today, ESG principles are part of the lifeblood of EverDriven and a driving influence that shapes not only our culture but all aspects of our day-to-day operations. We believe ESG principles enable us to more successfully achieve our mission to help every child have an equal opportunity to learn, grow, and succeed.
Commitment to Diversity and Inclusion:
EverDriven is a mission-centered, action-oriented company that honors diversity and inclusion. Our customers come from all walks of life and so do we. We strive to hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our cultural health stronger. In turn, our inclusive culture inspires our innovation and fosters a sense of belonging so we can continue to serve the most vulnerable populations with excellence.
Commitment to Equal Opportunity:
EverDriven is deeply committed to building a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Visit our website and learn more about us at www.EverDriven.com.
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