Account Manager (Operations)

For more than 40 years, Sunrise Landscape, a commercial landscape maintenance, design and installation company, has been serving West Central Florida with a commitment to landscape and service excellence. We are growing and have a great opportunity for an Operations Account Manager to join our Team. This role will lead a team of Production Managers, Crew Leaders and Front Line Team Members, while serving the needs of our clients. This role requires an experienced individual to lead our day-to-day field team while owning the client experience for assigned accounts. This team member will report to the General Manager of a branch and/or region. We are looking for team members who thrive in a fast-paced, entrepreneurial environment and looking to grow with us.

Sunrise Landscape has multiple locations throughout Florida and this role will be located in Pinellas Park, FL .

What You Will Do:

• Develop, build, nurture and maintain exceptional client relationships for a portfolio of commercial landscape customers.
• Provide a premium level of proactive communication for clients and internal customers.
• Proactively plan and communicate daily operational plans to ensure leaders and front-line crews execute on the client scope of work.
• Develop and communicate weekly client updates regarding operations and property needs.
• Create all client proposals and build annual and multi-year client budgets.
• Conduct property quality assessments through onsite inspections to keep clients informed of work being performed, work scheduled and other property needs.
• Communicate required Safety requirements and policies with team members; ensure follow up and accountability for disseminating required information. Identify and recommend changes.
• Participate in supporting team members in response for all accidents and incidents.
• Participate in identifying operational improvement needs at the branch, with the crews and clients to deliver best practices.
• Understand core issues happening at the branch and within crew operations to enhance branch and bring solutions to resolve enabling you to be seen as a valuable resource for operational improvement.
• Partner with internal team members across various Operational departments to ensure client needs are being met – specifically within irrigation and horticulture.
• Own and develop internal team budget.

What You Bring To Us:

• Bachelors' degree.
• Minimum of 5 years' of professional experience in a client facing role; prior operations experience at a top 50 commercial landscape organization preferred.
• Minimum of 1-2 years managing a team.
• Familiarity with ERP and/or Field Service Management software solutions for the green industry.
• Prior experience establishing, implementing and measuring KPIs.
• Excellent track record in establishing and maintaining client relationships.
• Bi-lingual (English/Spanish) is a plus.
• Proven ability to multitask and juggle several responsibilities simultaneously.
• Ability to travel to client sites within West-Central Florida as needed.