ALL APPLICATIONS MUST BE SUBMITTED THROUGH CALCAREERS

Job Description and Duties

TELEWORK IS CURRENTLY AVAILABLE, HOWEVER, STAFF MAY BE REQUIRED TO REPORT TO THEIR ASSIGNED HEADQUARTERS AS BUSINESS NEEDS ARISE.

The Disability Insurance Branch (DIB) is looking for a forward-thinking, passionate, detail-oriented leader to join our Workload Optimization Division (“Command Center”) as the Workforce Operations Management Unit Analyst. The DIB administers the State Disability Insurance program, which includes Disability Insurance, Paid Family Leave, Non-Industrial Disability Insurance for state employees, and voluntary plans. The program covers 18 million workers, and provides financial stability to workers and their families in times of need. We strive to deliver timely benefit payments and quality service to all of our customers.

The Workforce Operations Management Unit Analyst plays a vital role in supporting DIB management by performing analytical and sensitive tasks to plan, organize, and complete workload-related activities for the Workforce Management (WFM) and Virtual contact Center (VCC) systems, and real-time adherence activities for the DIB.

This position is headquartered in Sacramento; will consider candidates who are located throughout the state of California. Employees may be assigned to report to another DI office closer to their California residence.

How to Apply

You can take the SSA Exam here: https://www.calcareers.ca.gov/JOBSGEN/3PBAU.PDF OR you can take the AGPA Exam here: https://www.calcareers.ca.gov/JOBSGEN/9PB04.PDF

You can apply for the job here: https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=426247

Please submit all additional documents as requested.

INDEED APPLICATIONS WILL NOT BE CONSIDERED

Job Type: Full-time

Pay: $3,640.00 - $7,114.00 per month

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person