TSA Mission: To provide superior customer service, drive traffic into the location, continually increase the membership base, and focus on the retention of current members.

Studio Staffed Hours: Monday – Thursday: 11am - 8pm

Friday: 9am - 6pm

Saturday 11am-4pm

*TSA hours are assigned to support coverage during staffed studio hours. Other hours may be assigned in addition to what is shown here.

Initial and Required Training & Certifications:

• Complete HOTWORX Certification. Repeat once annually as a refresher.
• Maintain active CPR, AED, and First Aid certification at all times.
• Complete all assigned HOTWORX® University Online required courses included in the Trainer Sales Associate curriculum. Courses must be repeated once annually or as assigned by management.
• Complete any newly introduced HOTWORX® University Online courses as they are available.
• Subscribe to the HOTWORX® weekly blog. read weekly and put into practice. Ensure that all staff members do the same. Encourage customers to subscribe to the blog as well.
• Participate in any team or corporate training including webinars as assigned by the general manager.

Basic Duties & Responsibilities:

• Complete a minimum of 15-25 hours per week unless otherwise noted by management. Always use the time clock provided to account for all work hours.
• Consistently maintain a professional appearance by adhering to the HOTWORX® Uniform Policy & Code of Conduct.
• Always strive for only 5-star online ratings for Yelp, Facebook, Google, and other listing sites!
• Follow general cleaning and maintenance checklists and guides as assigned by management.
• Complete all daily open/closing procedures and checklists for each shift.

Customer Relations, Training, and Other Duties:

• Ensure that members understand how to use the Burn Off App
• Make every member feel special and keep them motivated for the workouts
• Assist members during their visits by providing warm greetings for each visit, answering their questions, providing proper sauna and workout instructions, answering all post-workout questions, and providing suggestions on gear, hydration, and other retail items.
• Promote participation in the Burn Off Challenge and use of the HOTWORX® App.
• Sell memberships and do the necessary prospecting and outside promotions for new members. Achieve all membership sales goals.
• Sell retail and learn everything that needs to be discovered about all products and future products that will be introduced. Achieve all retail sales goals.
• Perform the lesser exciting duties with positivity such as cleaning and keeping the equipment in tidy order.
• Do want is necessary to meet all prospecting and sales goal.

Marketing & Prospecting Duties:

• Ensure that minimum requirements for prospecting are met monthly. This includes a minimum, of 30 names and numbers turned in and 5 guest passes returned to the studio with employee initials on the back of the guest pass from each employee.
• Assist manager in social media engagement posts, promotions, and on-going ad campaigns by providing insight on results, ideas, and more to increase traffic and promote online engagement.
• Review and update Studio Prospecting/Client tracking logs daily to ensure proper exercise of prospecting duties and follow to increase sales opportunity and personal commissions. This includes new member follow-up, new guest tracking, etc.
• Utilize all HOTWORX® marketing tools simultaneously and consistently to maximize traffic.

Qualifications:

- CPR Certification
- POS
- Retail sales

- Customer service
- Basic math
- Cash register
- Retail math
- Product demos
- Phone etiquette
- Merchandising
- Time management
- Organizational skills

Job Type: Part-time

Pay: $10.00 - $17.00 per hour

Expected hours: 10 – 30 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed
• Weekends only

Work Location: In person