Digitech Systems, LLC, an Enterprise Content Management (ECM) software manufacturer based in Greenwood Village, Colorado is currently seeking a full-time Technical Writer/Documentation Specialist to join our development team. The primary responsibility is to create and maintain software and service product manuals, online help, and other documentation media for consumption by technical and non-technical end users. At Digitech, our Technical Writers are key members of the development team, participating in all aspects of the software development lifecycle and providing critical feedback. We’ve been blessed with success for 26 years, love what we do, and strongly believe in a healthy work-life balance that does not involve working after-hours.

Duties include, but are not limited to:

· Designing, gathering content, authoring, and maintaining documents, online help, technical white papers, release notes and other documentation media for commercial software products and online services.

· Collaborating with software developers, quality assurance analysts, and other stakeholders to understand product technologies, features, and limitations.

· Writing, editing, and creating layout standards for product manuals, online help, release notes, and other documentation media.

· Developing processes, templates, and other structure for maintaining reusable (i.e., "single-sourcing") documentation and help materials.

· Coordinating documentation reviews with developers to ensure accuracy of documentation and help materials.

· Researching new technologies and techniques to ensure that company projects use state-of-the-art documentation methodologies and tools.

· Participating in all phases of the software development lifecycle including project planning and reporting any software defects.

· Evaluating current content and developing innovative approaches and suggestions for improvement.

· Participating in the development team scrum process, specifically active contribution in the team meetings and gathering/clarifying software specifications and implementations to ensure timely and accurate completion of product documentation for each sprint.

· Completing special projects as needed.

Qualifications

Successful candidates must have outstanding written and verbal communication skills with excellent grammar. They must be able to create comprehensive product documentation, conveying complex concepts and processes in easy to comprehend language. They must be detail-oriented, able to work with limited supervision, and willing to take ultimate responsibility for the quality of Digitech’s product documentation.

A degree in technical writing or four years’ experience documenting desktop and web software applications is required.

Applicants should be highly proficient with MadCap Flare help-authoring software, Microsoft Office (Word, Excel, Outlook, PowerPoint), Microsoft Edge, Firefox, Chrome, Safari, source code control tools (e.g., Visual SourceSafe or Surround SCM), defect tracking systems (Helix or equivalent), diagramming software, screen capture tools, and all Microsoft operating systems. Experience creating multi-media tutorials is a plus.

Additional Information

Digitech Systems, LLC, is an equal opportunity employer who offers a competitive benefits package including health and dental. Employment is contingent on satisfactorily completing a background check and validation of a COVID-19 vaccination.

Job Type: Full-time

Pay: $65,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Greenwood Village, CO 80111