Technical Writer
5 months ago
Employment Information
Aeroseal Needs a Technical Writer! THIS POSITION IS ON-SITE, NO REMOTE.
Who are we? A fast-growing company with award-winning technology that has created new products that are disrupting well-established industries.
Yes, we have fun company amenities including a ping pong table and company happy hours. Our team members play as hard as they work. But it takes more than amenities to be a great place to work.
How is Aeroseal different?
We Are
- Restless with curiosity and always asking if there's a better way
- Passionate about turning our customers' problems into opportunities to grow their business
- Constantly learning, because we understand we must try new approaches to get new outcomes.
There is more to our culture of innovation. But we also have a sense of urgency, so we won't list them all here.
What's the rush? Well, our company has an ambitious mission.
Aeroseal wants to make a lasting impact on people and the world around us, improving their lives and making the world a better place in which to live.
And we need your help to make it happen.
The Role
As a Technical Writer, your role is multifaceted, bridging the gap between technical expertise and effective communication of knowledge to customers along the entire lifecycle. You will be involved in creating world class technical collateral that will enable knowledge transfer of Aeroseal product for use, maintenance, application. Also will be instrumental in creating content for a ready help portal for both internal and external use. Beyond traditional documentation, you'll create a variety of educational and support materials:
- Content Creation:
- Written Manuals: Develop user manuals, training materials, and technical reports. Ensure clarity, accuracy, and consistency for use by customer technicians.
- Video Scripts: Craft concise and compelling scripts for 2-3 minute video modules. These scripts should effectively convey technical concepts, procedures, and best practices.
- Coursework and Learning Paths:
- Collaborate with instructional designers and subject-matter experts to create comprehensive learning materials.
- Develop course content, including lesson plans, slide decks, and interactive exercises.
- Design learning paths that guide technicians through progressive skill development.
- Technical Bulletins and Application Notes:
- Create concise and informative bulletins that address specific technical issues, updates, or best practices.
- Develop application notes that provide practical guidance on using specific tools, software, or equipment.
- Tailor these materials for different audiences, such as students, field technicians, or engineers.
- Curriculum Creation:
- Construct cohesive curricula for various technical domains.
- Organize content into logical sequences, considering prerequisites and skill progression.
- Incorporate assessments, quizzes, and hands-on exercises to reinforce learning.
- Certification Tests:
- Design certification exams that evaluate technicians' knowledge and skills.
- Develop clear and fair assessment criteria.
- Help Files and Documentation Maintenance:
- Create and maintain context-sensitive help files for different product lines on help portal
- Ensure that help content is accessible, accurate, and up-to-date.
- Collaborate with development teams to integrate help files seamlessly into knowledge base.
- Qualifications:
- Strong English writing skills remain essential. Multilingual will be good to have.
- Familiarity with instructional design principles.
- Ability to create engaging and effective learning materials.
- Proficiency in tools like Microsoft Word, Adobe Acrobat, and video and graphic editing software is essential.
- Collaboration and Adaptability:
- Work closely with subject-matter experts, trainers, multimedia teams, and software developers.
- Adapt your writing style to suit different media—whether it's a manual, video, or help file.
Remember, your work as a Technical Writer directly impacts field technicians' knowledge and ability to be productive in the field. Whether you're crafting a bulletin, designing a certification test, or maintaining help files, your ability to communicate effectively to the user is paramount!
About Aeroseal, LLC
Aeroseal, LLC was established to promote Aeroseal Duct Sealing and develop a network of providers to offer the service to residential and commercial customers. Aeroseal Duct Sealing is a patented breakthrough technology for the HVAC market that tackles ductwork leaks from the inside out. The Aeroseal process puts escaping air under pressure and causes polymer particles to stick first to the edges of a leak, then to each other until the leak is closed.
The Aeroseal process won the "Best of What's New" award from Popular Science magazine, and the "Energy 100" award from the U.S. Department of Energy (DOE). The DOE also rated the Aeroseal duct sealing process as one of the 23 most beneficial technologies available to American consumers that has come out since the agency was created.
Aeroseal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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