Company Overview

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of Delivering Life's Best Memories.

RLX provides final mile deliveries through dedicated and network models for various clients in over 23 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 550 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary

We are seeking a dynamic and results-driven Regional Manager to join our team, reporting directly to the Head of Operations. The Regional Manager will oversee the operations of an appointed region of profit centers, specifically focused on supporting a major strategic client. The incumbent will play a critical role in ensuring the uniformity of Riverstone's client blueprints across the assigned region, while also driving exceptional service levels and optimizing financial performance.

Essential Duties and Responsibilities

• Line Management: Provide effective leadership and direction to profit centers within the assigned region, fostering a culture of excellence, teamwork, and accountability.
• Client Relationship Management: Serve as the primary point of contact for the major strategic client within the region, ensuring clear communication, understanding of client needs, and alignment of services to exceed expectations.
• Operational Oversight: Monitor and evaluate the operational performance of each profit center within the region, implementing strategies to optimize efficiency, productivity, and quality of service delivery.
• Uniformity and Compliance: Ensure adherence to Riverstone's client blueprints and operational standards across all sites within the region, driving consistency in processes, procedures, and service offerings.
• Financial Management: Take ownership of the financial performance of the assigned sites/profit centers, working closely with finance teams to develop and manage budgets, forecast revenue, and identify opportunities for cost savings and revenue growth.
• Performance Analysis: Conduct regular performance reviews and analysis of key metrics, identifying trends, areas for improvement, and implementing corrective actions as necessary to meet or exceed targets.
• Team Development: Support the professional development and growth of site managers and operational staff within the region, providing coaching, training, and performance feedback to enhance skills and capabilities.
• Risk Management: Proactively identify and mitigate operational risks within the region, ensuring compliance with regulatory requirements, health and safety standards, and company policies.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor's degree in Business Administration, Operations Management, or related field. Master’s degree preferred.
• Years of progressive experience in operations management, with a proven track record of success in a similar role.
• Strong leadership skills with the ability to motivate teams and drive results in a fast-paced, client-focused environment.
• Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with clients, stakeholders, and team members.
• Analytical mindset with the ability to interpret data, identify trends, and make informed decisions to optimize performance and achieve strategic objectives.
• Demonstrated financial acumen and experience managing budgets, forecasting revenue, and driving profitability.
• Proven ability to think strategically, anticipate challenges, and develop innovative solutions to achieve business goals.
• Flexibility to travel within the assigned region and work occasional evenings or weekends as needed.

Benefits

• Competitive salary commensurate with experience.
• Comprehensive benefits package including medical, dental, and vision coverage.
• Retirement savings plan with employer matching.
• Opportunities for career advancement and professional development.
• Collaborative and supportive work environment.