Quality Customer Coordinator
4 months ago
Employment Information
Shift: Monday- Friday, 8a-4p
NOW WITH HIGHER PAY!!!!! JOIN A GREAT TEAM, GREAT PEOPLE & A STABLE COMPANY that are growing by leaps and bounds. We are seeking passionate, professional and self-motivated individuals that are ready to transition into our rewarding, challenging and growing team and now is a great time to join Carolina Beverage Group!
Position Summary:
ESSENTIAL DUTIES AND RESPONSIBILITIES
QUALIFICATIONS:
Knowledge, Skills and Abilities:
Work Environment:
WHAT WE OFFER:
* Pre - Employment Drug Screening and Background check are part of our hiring process*
NOW WITH HIGHER PAY!!!!! JOIN A GREAT TEAM, GREAT PEOPLE & A STABLE COMPANY that are growing by leaps and bounds. We are seeking passionate, professional and self-motivated individuals that are ready to transition into our rewarding, challenging and growing team and now is a great time to join Carolina Beverage Group!
About Our Company
Carolina Beverage Group is a world-class specialty beverage co-packer for leading beverage brands. Headquartered in Mooresville, NC with additional locations in Cold Spring, MN and Fort Worth, TX. We are incredibly proud of the strong team we have built with over 1,000 hard-working team members. Our ownership investments continue to bring new equipment & expansive operations to all locations providing ample opportunities across all locations in a variety of roles and departments including Production, Blending, Ingredients, Quality, Maintenance and Warehousing.
Position Summary:
The Customer Quality Coordinator is responsible for managing customer quality requirements and works with our customers to ensure our teams are aware of the customers’ expectations. The Customer Quality Coordinator works with the Quality Department to answer customer requests and provide any requested product information.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Serves as a liaison to our customers in regard to product quality.
- Assists the Quality Department to ensure the appropriate quality testing and documentation is prepared for production runs that will meet the customers’ requirements.
- Coordinates with the customer and the Quality Department to provide the necessary product information related to the customer product quality. May require entering or uploading product quality information into a customer portal.
- Monitors all customer production runs and ensures proper testing and reporting. Assists in compiling data related to special projects, as requested by supervisor.
- Reports non conformances and answers questions from customers related to hold product and product complaints.
- Works with the Quality Manager for updating policies, SOP’s, and quality forms to meet the customer quality requirements.
- Trains Blending, Quality and Production Teams on procedures required to meet customers’ requirements.
- Assists with customer audits and the completion of customer corrective actions related to findings from audits or customer visits.
- Is onsite with customers to provide assistance during new product runs and trials.
- Makes recommendations and improvement ideas for meeting customer quality requirements.
- Performs all other duties as assigned or required by the Company or Quality Manager
- Other duties may be assigned.
QUALIFICATIONS:
1-5 years in a leadership role within a Quality Control Department in a food or beverage production facility is preferred but not required.
Knowledge, Skills and Abilities:
This position requires above average verbal and written communication skills. Thorough knowledge of production operations, including all safety requirements. Must have thorough knowledge of beverage production, blending, quality, analytical testing and microbial testing. Must be able to work independently. Must have exceptional organization skills and be detailed oriented. Must be able to communicate with customers and manage customer expectations.
Work Environment:
This position will split time between an office environment, the production floor and quality lab. The position is Monday through Friday but will require nights and weekend work as needed to meet customers’ requirements. position may require travel to other CBG or customer locations.
WHAT WE OFFER:
In addition to competitive pay, stable employment and growth opportunities, we offer a variety of benefits as part of our total compensation & rewards package.
- Many of our positions work on average 15 days/month, based on 2-2-3 schedule; however, we have a variety of work schedules dependent on position and/or department
- Paid Time Off (PTO)
- Paid Holidays
- Health
- HSA
- Dental
- Vision
- Life and AD&D- company paid & supplemental
- Short Term Disability
- Long Term Disability
- Company Life Insurance
- Free Uniforms
- Monthly Bonus Incentive Program
- Employee Referral Bonuses
- Employee Appreciation Events
- Company Swag – Apparel, hats & a variety of other items available
- Discount Purchases on Beer from our MN Brewhouse Brand
- Eligible for benefits the first month following 60 days of employment including medical, a health savings account option, dental, vision, disability, company paid & voluntary life and more
- 401k match after 6 months with 100% immediate vesting
* Pre - Employment Drug Screening and Background check are part of our hiring process*
We look forward to hearing from you and reviewing your information.
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