JOB SUMMARY Implements assigned quality assurance activities (including program reviews, surveys, audits, and assistance as needed in external audits), maintaining policies and procedures, and conducts incident investigations as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES: The Quality Assurance and Compliance Specialist must be able to perform all essential functions of the position consistently and successfully.

1. Implement protocols and conduct quality assurance reviews of agency programs and processes.

2. Assist with disseminating and gathering data related to satisfaction surveys of individuals served and families, as needed.

3. Assist and update operating policies and procedures for areas of responsibility and others as assigned.

4. Assist with program incident investigations as needed.

5. Respond to reports of HIPAA/FERPA violations and/or breaches.

6. Adheres to The Summit Center Core Agency Values of Adaptability, Accountability, Collaboration, Integrity, Optimism, and Respect.

7. Adheres to The Summit Center employment policies as outlined in the Employee Handbook, including but not limited to dress code, attendance and punctuality, and Paid Time Off.

8. Perform any other duties as requested by supervisor.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of position skill and/or ability required.

· – A minimum of 1-3 years experience in a setting serving persons with developmental disabilities (OPWDD, NYSED, NYDOH), QA/Corporate Compliance experience preferred. Knowledge of state and federal educational and Medicaid laws and regulations, including FERPA, NY Shield, and Education Law 2-d preferred. Bachelor’s degree preferred.

· – Displays the ability to convey information to another effectively and efficiently. Displays good verbal, non-verbal, and written communication skills to help facilitate meaningful sharing of information between people within the organization as well as outside of the organization when necessary.

· Ability to receive and follow instructions. Ability to identify and solve problems by acting decisively and showing good judgment. Ability to gather information needed to understand a situation in order to take timely and appropriate action. Ability to know when to involve others during the decision-making process. Ability to maintain emotional control and composure when faced with urgent or difficult decisions. Proficient in Microsoft Office Suite and internet applications.

· – Provide certificate of completion, or will be expected to complete, OPWDD Approved Incident Management Training upon hire.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to sit, walk, and/or stand for lengths of time.
• Full use of sensory abilities (vision, hearing, speech) with accommodations, if needed.

WORK ENVIRONMENT: General office environment where the noise level is usually moderate. Due to the behavioral disorders of some of the children we serve, persons may be at risk of intentional or unintentional acts of aggression (e.g., hitting, kicking, and biting).

Job Type: Full-time

Pay: $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• How familiar are you with OPWDD and NYSED regulations? List any relevant experience.

Education:

• Bachelor's (Preferred)

Experience:

• QA/Caproate Compliance: 1 year (Required)

Work Location: In person