Operations Manager
5 months ago
Employment Information
Are you someone who takes pride in their work and loves to create a fun-filled dining experience? Do you have a drive to exceed expectations and positively impact our guests and community? Then you are ready to turn up the heat and join legendary Dreamland BBQ where you can bring your passion for mouthwatering, open pit-cooked barbeque to life!
The Operations Manager is a key leadership position responsible for overseeing and managing the day-to-day operational aspects of the restaurant to ensure effective high-quality service. They play a crucial role in ensuring the restaurants? success by implementing effective strategies and processes to enhance customer satisfaction, improve operational efficiency, and drive profitability.
***CUSTOMER EXPERIENCE***
? Drive guest satisfaction by analyzing customer feedback, identifying opportunities for improvement.
? Work with management staff to ensure that all team members are trained to deliver a memorable dining experience.
? Resolve any guest complaint or concern promptly and professionally and provide feedback to the restaurant management team.
***LEADERSHIP AND TEAM DEVELOPMENT***
? Train and mentor restaurant staff, including management, front of house and back of house teams, on company standards.
? Provide ongoing coaching, performance feedback, and support to maintain a motivated and high performing workforce.
? Foster a customer-centric culture that promotes teamwork, open communication, and professional growth ensuring exceptional service standards are always maintained.
? Develop and oversee all salaried manager training plans, including incoming and newly promoted positions.
***OPERATION AND BUSINESS MANAGEMENT***
? Ensure that the daily operational activities are aligned with the company?s mission, values, and vision.
? Collaborate with management to understand business goals, priorities, and challenges.
? Lead and participate in process improvements, streamlining workflows and enhancing overall productivity.
? Implement best practices and standard operating procedures to ensure consistent and effective operations.
? Identify operational challenges and work with management to develop effective solutions to enhance overall operational efficiency.
? Oversee inventory management to minimize waste, manage budgets, control costs, and ensure financial goals are met.
? Monitor and manage labor costs to ensure optimal productivity.
? Ensure compliance with local health, safety, and sanitation regulations enforcing restaurant policies and procedures to maintain a clean, safe, and secure working environment.
? Conduct regular inspections and audits to verify compliance and address any issues promptly.
? Contribute to the development of long-term strategies and goals, aligning operational plans with the company?s overall vision.
? Collaborate with management on restaurant repair and maintenance needs and facilitate repairs in a timely manner.
***QUALITY ASSURANCE***
? Collaborate with kitchen management to ensure all food and beverages served meet established quality standards, recipes, and presentation guidelines.
? Implement cost saving initiatives without compromising food quality and guest experience.
? Evaluate supplier performance and collaborate with senior management on opportunities to source high quality products at competitive prices.
***QUALIFICATIONS***
? Bachelor?s degree in Hospitality Management, Business Administration, or a related field.
? Experience as a Regional/Area Restaurant Manager or similar role, with a track record of success in managing multi-unit restaurant operations.
? Sound knowledge of restaurant operations, including front of house and back of house functions.
? Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire a diverse team.
? Strong critical thinking and problem-solving skills, with the ability to analyze and interpret business trends and reports.
? Ability to multitask, prioritize, and make effective decisions in a fast-paced environment.
? Knowledge of health and safety regulations and food safety standards.
? Proficiency in restaurant management software, point-of-sale systems, and Microsoft Office applications.
? Flexibility to work evenings, weekends, and holidays as required.
? Ability to travel within Alabama and Georgia, including spending significant time in various restaurant locations for extended periods, overseeing operations and interacting with staff and guests.
The Operations Manager is a key leadership position responsible for overseeing and managing the day-to-day operational aspects of the restaurant to ensure effective high-quality service. They play a crucial role in ensuring the restaurants? success by implementing effective strategies and processes to enhance customer satisfaction, improve operational efficiency, and drive profitability.
***CUSTOMER EXPERIENCE***
? Drive guest satisfaction by analyzing customer feedback, identifying opportunities for improvement.
? Work with management staff to ensure that all team members are trained to deliver a memorable dining experience.
? Resolve any guest complaint or concern promptly and professionally and provide feedback to the restaurant management team.
***LEADERSHIP AND TEAM DEVELOPMENT***
? Train and mentor restaurant staff, including management, front of house and back of house teams, on company standards.
? Provide ongoing coaching, performance feedback, and support to maintain a motivated and high performing workforce.
? Foster a customer-centric culture that promotes teamwork, open communication, and professional growth ensuring exceptional service standards are always maintained.
? Develop and oversee all salaried manager training plans, including incoming and newly promoted positions.
***OPERATION AND BUSINESS MANAGEMENT***
? Ensure that the daily operational activities are aligned with the company?s mission, values, and vision.
? Collaborate with management to understand business goals, priorities, and challenges.
? Lead and participate in process improvements, streamlining workflows and enhancing overall productivity.
? Implement best practices and standard operating procedures to ensure consistent and effective operations.
? Identify operational challenges and work with management to develop effective solutions to enhance overall operational efficiency.
? Oversee inventory management to minimize waste, manage budgets, control costs, and ensure financial goals are met.
? Monitor and manage labor costs to ensure optimal productivity.
? Ensure compliance with local health, safety, and sanitation regulations enforcing restaurant policies and procedures to maintain a clean, safe, and secure working environment.
? Conduct regular inspections and audits to verify compliance and address any issues promptly.
? Contribute to the development of long-term strategies and goals, aligning operational plans with the company?s overall vision.
? Collaborate with management on restaurant repair and maintenance needs and facilitate repairs in a timely manner.
***QUALITY ASSURANCE***
? Collaborate with kitchen management to ensure all food and beverages served meet established quality standards, recipes, and presentation guidelines.
? Implement cost saving initiatives without compromising food quality and guest experience.
? Evaluate supplier performance and collaborate with senior management on opportunities to source high quality products at competitive prices.
***QUALIFICATIONS***
? Bachelor?s degree in Hospitality Management, Business Administration, or a related field.
? Experience as a Regional/Area Restaurant Manager or similar role, with a track record of success in managing multi-unit restaurant operations.
? Sound knowledge of restaurant operations, including front of house and back of house functions.
? Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire a diverse team.
? Strong critical thinking and problem-solving skills, with the ability to analyze and interpret business trends and reports.
? Ability to multitask, prioritize, and make effective decisions in a fast-paced environment.
? Knowledge of health and safety regulations and food safety standards.
? Proficiency in restaurant management software, point-of-sale systems, and Microsoft Office applications.
? Flexibility to work evenings, weekends, and holidays as required.
? Ability to travel within Alabama and Georgia, including spending significant time in various restaurant locations for extended periods, overseeing operations and interacting with staff and guests.
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