Cayuga Centers is hiring immediately for a Manager of Training Operations in NYC!

Join our team to make a difference in the lives of children, youth and families in our community!

Salary: $65,000/annually

Location: New York, NY

About Cayuga Centers

Cayuga Centers is an accredited non-profit, human services agency dedicated to family support and preservation, trauma-informed care, and serving vulnerable populations with the most unique needs. Founded in 1852 in Auburn, NY, we have a long history of delivering high-quality and innovative services to individuals, children, youth and families. We have 22 locations across 8 states and serve over 10,000 individuals and families annually. Join us!

At Cayuga Centers, we embrace Diversity, Equity, Inclusion, and Belonging (DEIB). We do this by taking a firm stance against hatred, inequality, bias, and injustice. We do this by providing our staff with the training, coaching, and resources necessary to grow and serve with cultural humility, acceptance, and understanding. We are responsive to the diverse needs of those we serve and staff, and are committed to ensuring that everyone feels respected, valued, and a sense of belonging.

About the Department and Position:

The Cayuga Centers Training Department’s mission is to provide our staff and foster parents with the knowledge and skills needed to best serve the youth, individuals and families in our programs and our agency as a whole. We strive to respond to the needs of programs, oversight agencies and stakeholders with valuable and effective training materials, resources and assessments.

The Manager of Training Operations will oversee the daily functioning of the Training Department. They are responsible for overseeing communication, coordination and overall organization of the Training Team needs to support successful training events and curriculum.

How you get to use your Skills…

• Provide overall support to the daily operations of the Training Department
• Assesses, conceptualizes, develops and maintains communication, coordination and scheduling systems
• Familiarize and become the subject matter expert for training department offerings/catalogue.
• Partner with training leadership consistently to support team efforts
• Ensure that procedures and systems are in place to support training teams’ daily operations.
• Assist training leadership with coordination and communication of compliance/training standards.
• Ensure the overall tracking system for training events and requests is functioning
• Oversee communications regarding; upcoming training offerings, scheduled training, etc.
• Responsible for the review of training requests submitted by staff, departments and program leadership
• Coordinate with the Training Team to ensure training events are prepared successfully
• Oversee communications with program and agency leadership regarding training needs; including updated curriculum, training SharePoint page and other training initiatives throughout the agency.
• Provide support to all staff, foster parents, and departments as it relates to operational needs.
• Provide excellent customer service to all staff, foster parents and departments
• Ensure the organization, maintenance and scheduling of training-related items is in place.
• Perform other duties as requested by the immediate supervisor.
• Comply with rules and regulations governing access to Protected Health Information (PHI) under HIPAA.

Schedule:

• Non-Exempt
• Regular hours entail Monday - Friday, 9:00 am-5:00 pm
• Must be flexible to meet program needs.

• Bachelor’s Degree preferred, Associate’s required with human services experience
• Experience with training systems and certifications, for not-for-profit agencies preferred.
• Demonstrated track record in developing and maintaining systems required.
• Strong skills in Microsoft Office including Word, Excel, and Google Suite applications.
• Excellent communication and organizational skills
• Ability to work effectively in a team context.
• Demonstrated experience in providing strong customer service.
• Ability to handle confidential material in a responsible manner.
• Ability to travel to all agency locations as required.
• Valid NYS Driver’s License preferred.
• Bilingual-English / Spanish preferred.

PHYSICAL REQUIREMENTS:

• Ability to sit at a computer for long periods of time, depending on department needs
• Completing paperwork -Such as copying, scanning and faxing documents
• Must be able to lift up to 25 pounds

• 120 hours of vacation time; 12 Sick Days per year
• 10 Holidays, 3 Personal Days, Medical Appointment Time
• Medical, dental, and vision insurance
• Pet and Legal insurance
• Employee Assistance Program
• FSA, Transit, and Parking savings accounts
• Supplemental life insurance, critical illness, enhanced short-term disability benefits
• 401(k) match up to 6%
• Corporate Discounts Program
• Sick Leave Pool
• Identity Protection

Why Cayuga Centers?

• Certified Great Place to Work ®
• Workplace Wellness Award Finalist
• Council on Accreditation (COA) Accredited
• Implement best practices and evidence-based interventions
• Committed to employee professional development and advancement
• We embrace change, innovation and opportunities
• Our diverse workforce acts and leads with human sensitivity and respect
• Large and growing national footprint

We maintain a drug-free workplace and perform pre-employment drug testing

From: Cayuga Centers