POSITION SUMMARY
The Casino Operations Manager is responsible for the successful operation of the shift and assuring that guests have a favorable gaming experience. MUST HAVE KEY GAMING LICENSE.

RESPONSIBILITIES

• Responsible to the Director of Gaming Operations for successful performance of assigned duties.
• Responsible for the supervision and performance of the Slot Attendants.
• Assists personnel, as necessary, to assure the successful performance of the slot department and the company overall.
• Maintain a pleasant, friendly and welcoming attitude toward all external and internal guests at all times.
• Ensure safety and security of all guests and team members. Responsible for customer service, relations and disputes. Manages, processes and programs to effectively control and reduce loss time injuries.
• Review staffing levels to maintain budgeted level of employment. Delegate authority and assign responsibilities.
• Interview, hire, develop and evaluate department staff.
• Administer disciplinary action as necessary.
• Review and manage department’s financial data.
• Review slot activities and promotional status with Director of Gaming Operations.
• Meet with departmental directors and managers as necessary.
• Develop, implement and manage processes and procedures to ensure full compliance at all times with Colorado Division of Gaming regulations and internal controls.
• Have complete knowledge of all casino events and promotional activities.
• Maintain strict confidentiality relative to financial data and casino policies.
• Prepare/present various oral and written reports to the Director of Gaming Operations.
• Achieve performance goals. Other duties as assigned.

MISCELLANEOUS

• Management abilities demonstrated in managing the slot shift properly.
• Maintaining interpersonal working relationships among all personnel.
• Oral and written communication skills.
• Adherence to state gaming regulations.
• Willingness to assume overall responsibility relative to the performance of the slot shift.
• Management of departmental budget and goals.
• Effective managing of the staff. Accuracy in completing assigned duties, paperwork and reports.

QUALIFICATIONS

• Five to seven years-experience within the slot department or gaming areas of a casino with a 4-year degree in related fields or equivalent work experience.
• Valid Gaming License and TIPs Card. Must obtain/maintain a Colorado Division of Gaming Key License.

MENTAL & PHYSICAL DEMANDS & WORK ENVIRONMENT

• Office environment, casino environment, high rise hotel.
• Exposed to bright lights and excessive noise levels.
• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex problems.
• Broad variety of tasks and deadlines requiring an irregular work schedule.
• Ability to perform assigned duties in an interruptive office.
• Communicate appropriately with all casino guests, casino departments and fellow team members.
• Must possess strong interpersonal, written and oral communication skills.
• Must demonstrate a proven track record of providing outstanding guest service.
• Must be able to work both independently and as a member of a team.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends and holidays.