Sev1Tech is looking for a Knowledge Management Specialist / Technical Writer for the Naval Supply Systems Command (NAVSUP) Ordnance Information System (OIS) to provide technical expertise on a mission-critical program whose purpose is to develop, modernize, enhance, operate, and maintain services for OIS mission critical systems.

Customer is based in Mechanicsburg, PA, and Yorktown, VA, so working hours are EST. This can be a remote position but must be within CONUS.

Your role will be split 50/50 between Knowledge Management and Technical Writing tasks. You will provide knowledge management, process improvement expertise, and technical writing support. The successful candidate will be responsible for coordinating the knowledge management system (KMS), including developing and implementing knowledge management processes and procedures, and providing guidance and training to personnel on the KMS.

Primary Responsibilities include:

• Spearheading an assessment of existing customer Knowledge Management practices and the as-is environment
• Develop a comprehensive knowledge management strategy aligned with the organization's goals and objectives
• Establish and maintain a centralized knowledge management system for knowledge assets, including documents, databases, and multimedia content
• Define and implement knowledge taxonomy/ontology and meta-data tagging systems to organize and categorize knowledge assets ensuring consistency and accuracy in knowledge classification
• Implement efficient search and retrieval mechanisms to access knowledge
• Lead discovery of current knowledge artifacts, systems, and architecture
• Work with subject matter experts to identify, capture, and document tacit and explicit knowledge
• Facilitate knowledge creation through workshops, interviews, and collaboration platforms
• Collaborate with cross-functional teams, including engineers, developers, and subject matter experts, to understand and develop high-quality technical documentation including technical requirements documents, system design documents, deployment processes, user guides, installation guides, policies, standard operating procedures, and training materials
• Organize and present technical information in a clear and concise manner, tailored to the intended audience (developers, end-users, stakeholders, etc.).
• Ensure documentation adheres to established style guides, standards, and templates, and maintain a consistent writing style across various materials
• Research, gather, and synthesize information from multiple sources to create comprehensive technical documentation for complex systems, technologies, and processes
• Keep up-to-date with the latest technologies, industry trends, and best practices in DevSecOps and technical writing, and apply this knowledge to enhance the quality and effectiveness of documentation
• Identify opportunities for process improvements and automation to streamline the documentation creation and maintenance process

• Must have DOD Secret level clearance to start
• BA/BS degree
• Minimum 6 years of prior relevant experience
• Proven experience as a Knowledge Management (KM) Specialist and Technical Writer, preferably in a DevSecOps or similar technology-focused environment
• Experience with business process design and content strategy
• Experience establishing new knowledge management policies
• Experience creating and managing knowledge management processes
• Successful track record of providing direction and guidance to technical staff responsible for building and or configuring a KM Repository using platforms such as SharePoint and GitLab
• Proficient in M365 environments specifically relating to SharePoint Online and Microsoft Teams
• Must have an understanding of Modern SharePoint functionality and applying customizations through web parts, permissions and version control
• Excellent written and verbal communication skills, with the ability to effectively translate complex technical information into clear, concise, and user-friendly documentation
• Strong attention to detail, with the ability to consistently deliver high-quality documentation on time
• Strong project management, problem-solving, and critical-thinking skills, with the ability to quickly grasp and explain complex technical concepts
• Strong collaboration and interpersonal skills, with the ability to work effectively in a team-oriented, customer-focused environment
• Must be a self-starter, strong leader, and have the ability to work independently with little supervision

• Proficiency in documenting complex technical concepts and procedures for a diverse audience, including both technical and non-technical stakeholders
• Solid understanding of DevSecOps principles, practices, and tools, including CI/CD pipelines, automation, and cloud technologies
• Familiarity with documentation tools and technologies, such as Confluence, Markdown, GitLab, and version control systems
• Familiarity with federal government security requirements and compliance standards
• Ability to work in a fast-paced, agile environment, managing multiple projects and priorities simultaneously
• Navy experience

Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.

Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at: https://www.sev1tech.com/careers/current-openings/#/ #joinSev1tech

For any additional questions or to submit any referrals, please contact: kaleigh.tiano@sev1tech.com

Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.