Job Description:

We are seeking a skilled IT Support Specialist to join our team and oversee helpdesk responsibilities while collaborating with network and security professionals to drive the company towards forward growth. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for delivering exceptional IT support services.

Responsibilities:

Helpdesk Oversight:

Manage and prioritize helpdesk tickets to ensure timely resolution of technical issues.

Provide technical support and troubleshooting assistance to end-users, including hardware, software, and network-related issues.

Maintain documentation of support processes, troubleshooting steps, and resolutions.

Collaboration with Network and Security Professionals:

Work closely with network engineers and security analysts to identify areas for improvement in the company's IT infrastructure.

Assist in the implementation of network and security initiatives to enhance the company's overall cybersecurity posture.

Participate in regular meetings and brainstorming sessions to contribute ideas for optimizing network performance and strengthening security protocols.

Technical Guidance and Training:

Serve as a subject matter expert on IT support best practices and emerging technologies.

Provide guidance and mentorship to junior IT support staff, helping them develop their technical skills and troubleshoot complex issues effectively.

Conduct training sessions for end-users to promote IT literacy and empower employees to utilize technology efficiently.

Continuous Improvement:

Proactively identify opportunities to streamline processes, improve efficiency, and enhance the user experience.

Stay up to date on industry trends, emerging technologies, and best practices in IT support, networking, and cybersecurity.

Recommend and implement innovative solutions to address technical challenges and support the company's growth objectives.

Qualifications:

Bachelor’s degree in computer science, Information Technology, or related field preferred.

Proven experience in IT support roles, with a strong understanding of helpdesk operations and ticketing systems.

Proficiency in troubleshooting hardware, software, and network issues in a Windows and/or macOS environment.

Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN, etc.) and network troubleshooting tools.

Knowledge of cybersecurity principles and best practices, with experience implementing security controls and protocols.

Excellent communication skills, with the ability to effectively interact with end-users, technical teams, and stakeholders at all levels of the organization.

Strong analytical and problem-solving abilities, with a keen attention to detail and a proactive approach to resolving issues.

Certifications such as CompTIA A+, Network+, Security+, or equivalent are a plus.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekends as needed

Ability to Relocate:

• Altoona, PA 16601: Relocate before starting work (Required)

Work Location: In person