Minimum two to three (2-3) year’s providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

§ Hands on experience in installing, troubleshooting, and fixing desktops, printers, laptop, and other computer peripherals hardware problems. Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.

§ Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.

§ Skilled in desk side support and PC break/fix including basic administration of Windows O/S. Basic Mac O/S support need to provide by FTE.

§ Experience with Anti-spyware and Anti-virus software.

§ Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

§ Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’

§ Ability to troubleshoot issues with systems and networks.

§ Good written and oral communications skills with clients and management. Good people skills.

§ Onsite engineers shall be bilingual, they shall be able to speak the in country’s local language as their primary language and a good working competence in English as secondary language

Job Types: Full-time, Contract

Pay: $3,000.00 - $3,500.00 per month

Application Question(s):

• Would you be comfortable commuting two days a week (Tuesday and Wednesday) in Shelbyville and three days a week (Monday, Thursday, and Friday) in Lewisburg?

Work Location: In person