IBEX IT Business Experts (IBEX) is a nationally recognized project management, training, and professional services firm focused on supporting the needs of both Government and commercial sectors. In 2021, and for the fourth year in a row, IBEX was named to the INC 5000 list of fastest-growing companies. Additionally, we are a past recipient of the American Express â??On the Riseâ?? Government Contractor of the Year award. In 2021, we were named to the Georgia Fast 40 list of fastest-growing companies in the state. IBEX has grown substantially year over year since its founding in 2012.

At IBEX, our core values are exemplified through our people, products, processes, and daily activities! If you have the skills, experience, and alignment with these core values, this position is for you!

• Passion for Success

• Intentionally committed to diversity of thought

• Inclusive of all people and perspectives

• Do the right thing, even when no one is watching

• Improving businesses & communities through collaborative solutions

JOB DESCRIPTION

Position: Human Resources Director (HRD)

Reports To: CEO/President

Type: Full-Time, Exempt

Location: Norcross, GA, Hybrid or Remote

Salary: salary + incentives + commission

This position is a member of the Executive Leadership Team and leads the Human Resources Department and serves as a strategic partner to the IBEX executive leadership, employees, vendors, and clients. This role is responsible for the management and execution of government contract deliverables including staffing, budget management, products/services, and providing excellent customer service. Moreover, this role ensures IBEX operates in compliance with local, state, and federal laws and regulations.

Responsibilities

Department Operations

• Manage workflow and priorities for the HR team

• Enhance processes and procedures to ensure accuracy and efficiency

• Provide effective and timely communication regarding HR initiatives and issues

• Identify opportunities and options for training, professional development, and recognition

• Develop/enhance reporting of HR activity to the executive and senior leadership team

• Assist with the development of overall HR strategy and planning

Supervisory Responsibilities

• Participates in the hiring and training of departmental staff

• Organizes and oversees the work and schedules of departmental staff

• Conducts performance evaluations that are timely and constructive

• Handles discipline and termination of employees as needed and in accordance with company policy

• Provide a work environment that promotes positive energy, creativity, and teamwork among associates

• Manage Project Management and Human Resources staffing, supervision, scheduling, development, evaluation, and performance

• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale

• Develop strong and effective teams through coaching/mentorship

• Ensure work environments are adequate and safe

• Project a positive image of the organization to employees, customers, industry, and community

• Implement an optimal organizational structure to grow and support the business

• Strive for superior customer service (on-time delivery and responsiveness)

• Plan and recommend necessary resources to ensure success, including capital equipment, team members, appropriate facilities, effective infrastructure, and materials

• Provide leadership to managers, experienced professional staff, and operational associates

• Promote a productive work environment with high employee engagement levels

• Interact with internal and external leaders, including senior management

• Persuade others into agreement with sensitive situations while maintaining positive relationships across the organization

Payroll & Benefits Administration

• Oversee payroll review and coordinate with HR Generalist to finalize bi-weekly payroll

processing objectives

• Maintain and manage relationships with benefits brokers and vendors

• Assist with benefit plan design and offer recommendations

• Manage and oversee annual renewal, open enrollment, system data, and qualifying events

• Oversee monthly reconciliation of benefit activity

• Provide oversight of COBRA administration

• Monitor and manage information related to employees on disability (i.e., STD and LTD)

• Research and resolve employee benefit-related issues (e.g., medical, dental, 401(k)

Compliance

• Ensure legal compliance by reviewing federal, state, and local regulatory requirements

• Proactively work with internal departments, external partners, plan administrators, and outside counsel/vendors on compliance matters involving benefit plans, employment

practices, and HR reporting

• Update/maintain HR policies (including the Employee Handbook)

• Ensure appropriate Workers' Compensation and OSHA compliance

• Monitors HR key performance indicators, identifying root causes of

workforce issues and driving improvement initiatives

• Develop and implement innovative solutions to employee relations issues

Recruiting/Transfers/Terminations

• Develop/refine the protocol for recruiting process (i.e., job posting, sourcing, background checks, orientation, and onboarding programs).

• Ensure required documentation is obtained, approved, and maintained in HRIS.

• Review offer letters and other correspondence regarding promotions, transfers, and

separations

• Conduct employee orientation and exit interviews as needed

Employee Relations

• Investigate and/or provide insight to management regarding whistleblower calls, EEOC-related matters, and other employee issues

• Consult with Legal and/or outside counsel as needed

• Strategize with managers and employees to recommend actions to address issues or negotiate/resolve conflicts

Performance Management

• Partner with internal leaders to implement performance management processes and tools

• Create, develop, and execute training to promote a high-performance environment that

emphasizes quality, productivity, and goal attainment

• Manage the Performance Management program for the entire organization

Compensation

• Process industry surveys and participate in benchmarking studies

• Assist with year-end analysis for salary and bonus compensation

Projects

• Provide strategic planning and/or guidance (as needed) in support of:

• Company Events, Service Awards program, Lunch & Learn program, Special projects as assigned

Work Environment:

Corporate office and/or home office work environment. When working in the corporate office or home office confidentiality of company information must be maintained.

Physical Demands:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift 15 pounds at times.

IBEX IT Business Experts, LLC (IBEX) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, IBEX?complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.??

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IBEX?expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of IBEX's employees to perform their job duties may result in discipline up to and including discharge.