Job Title: People Services Generalist

Department: People Services

Location: WorldSprings Grandscape

Position Type: Full Time

Reports To: Director of People Services

WorldSprings is the outdoor, social-wellness experience that helps every guest feel better through globally-inspired soaking waters.

Position Overview:

The People Services Generalist is a key member of the People Services department responsible for providing comprehensive people support to a WorldSprings location. This role plays a vital part in providing people support across various functions, including full-cycle recruitment, pre-employment, onboarding, employee relations, performance management and execution of people strategies, policies, and initiatives. A large part of the role will revolve around Talent Acquisition: identifying, attracting, screening, interviewing, selecting, hiring, and onboarding employees. The People Services Generalist is expected to contribute to a positive and inclusive workplace culture, and actively engage with team members and managers on people-related matters.

Key Responsibilities and Essential Duties:

Talent Acquisition/Recruitment:

• Develop and implement effective recruitment strategies to attract top talent.

• Source candidates through various channels, including job boards, social media, networking, and employee referrals.

• Screen resumes, conduct interviews, and assess candidate qualifications to ensure a strong fit for the organization.

• Coordinate and schedule interviews with hiring managers.

• Extend job offers and negotiate terms of employment.

• Manage the candidate’s experience and provide timely communication throughout the recruitment process.

• Collaborate with hiring managers to understand staffing needs and develop job descriptions.

Recruitment and Onboarding:

• Manage the end-to-end recruitment process, including job postings, candidate sourcing, and interviewing.

• Facilitate new employee onboarding and ensure a smooth onboarding process.

Employee Relations:

• Serve as a first point of contact for employee inquiries, concerns, and conflict resolution.

• Ensure adherence to company policy and relevant labor laws by addressing and resolving workplace issues.

Talent Development:

• Collaborate with department managers to identify training and development needs.

• Assist in the planning, implementation, and evaluation of training programs and initiatives.

• Promote continuous learning and professional growth.

Performance Management:

• Administer performance appraisal processes and provide guidance to managers and employees.

• Participate in performance improvement plans and disciplinary actions, as needed.

Compliance and Reporting:

• Stay up-to-date with labor laws, regulations, and HR best practices to ensure company compliance.

• Maintain accurate HR records, prepare reports.

• Assist in HR audits and maintain a strong understanding of HR best practices.

Benefits Administration:

• Manage employee benefits programs, including health, retirement, and leave policies.

• Assist employees with benefit-related inquiries and collaborate with benefit providers.

• Provide support during open enrollment and new hire enrollment.
  

General Duties:

• Collaborate with the People Services Director to facilitate all necessary tasks.

• May assist with constructive and timely performance evaluations.

Requirements and Qualifications:

• Excellent verbal and written communication skills.

• Excellent interpersonal, negotiation, and conflict resolution skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Ability to prioritize tasks and to delegate them when appropriate.

• Ability to act with integrity, professionalism, and confidentiality.

• Thorough knowledge of employment-related laws and regulations.

• Proficient with Microsoft Office Suite or related software.

• Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.

Education and Experience:

• Bachelor's degree in Human Resources, Business Administration, or a related field required.

• 3 - 5 year of human resource/people services management experience preferred.

• SHRM-CP or PHR is a plus.