Operations Manager

SpringHill Suites by Marriott Austin Cedar Park

An opportunity has arisen for an experienced and dedicated hotel Operations Manager to join our Award Winning Team at the SpringHill Suites by Marriott Austin Cedar Park.

Recent awards include:

• Marriott - 2022 Silver Circle Award Winner
• General Manager Diamond Award

We have a strong team culture. We are active members of the Cedar Park business community.

If you have a passion for service, an eye for detail and the ability to motivate and lead a dedicated team, then we have a rewarding job that allows you a good work/life balance. Cedar Park is a vibrant and growing community, located about 20-miles NW of downtown Austin, has a great school district and is purposefully creating a place where people want to live, work, play - and stay. This community will continue to attract corporate and leisure business for the foreseeable future.

As the Operations Manager you will be a leader at the best hotel in Cedar Park, TX.

Job Brief

The Operations Manager is responsible for the successful operation and administration of Front Desk, Housekeeping, Maintenance and Food & Beverage. Technical skills related to AV, IT is a plus. The ideal candidate will have previous hotel management experience that provides the required skills such as hiring and onboarding new associates, planning and writing efficient schedules, handling associate relations, training associates both on-the-job, in stand-up meetings and in a classroom setting, ordering and inventory - as well as handle guest complaints and ensure guest satisfaction.

Responsibilities

Face of the hotel - positive and professional

Interviewing and hiring of staff

Ensuring all hiring, disciplinary and termination documents are filed correctly

On-Boarding and Training for all team members

Scheduling including responsible for making sure all shifts are covered at all times

Manager on Duty on weekends (3 out of 4 per month) and in the General Manager’s absence

Conduct departmental meetings on a consistent basis with all departments to ensure proper training, awareness of upcoming events/groups and strengthen team culture

Approachable problem solver, demonstrating strong leadership and motivational skills to encourage all team members and offer professionalism with guests

Attend hotel/community events - Business After Hours Events, Chamber Events, etc.

Inspection of guest rooms to maintain 90% or higher guest satisfaction

Generate and Follow up on action items for Front Desk, Housekeeping, Maintenance and Bar

Manage Inventories - Market, Bar, Linens, Housekeeping Supplies, Breakfast, etc.

Monitor and maintain operational costs in order to maximize profitability

Identify staff learning needs and assist with training/development

Supervise the housekeeping team when the Housekeeping Supervisor is off

Assist GM with Team Performance Reviews

Assess and review GSS. Achieve and maintain GSS goals established by Worth Hotels, LLC

Cover shifts in any department as needed

Be on call 24/7 for questions and resolution of issues

Collaborate with team and leadership team to achieve better results

Other tasks and duties as assigned by the GM or Worth Hotels, LLC

PREREQUISITES:

Must have previous hotel management experience. Must be able to communicate in English, both verbally and in writing. Other languages are advantages. Good personality and positive interpersonal skills required. Must have good computer skills. Food Handlers Card and TABC certification are required (or to be attained within 30 days of hire).

Job Type: Full-time

Pay: $45,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• On call
• Rotating weekends

Ability to Relocate:

• Cedar Park, TX 78613: Relocate before starting work (Required)

Work Location: In person