The Senior Manager, Inventory Control is responsible for supporting the DC operations team with all inventory related transactions to ensure Legendary Service to our customers. This person is responsible for developing the culture, processes, and procedures that appropriately support our company’s business goals while maintaining and upholding our Brand’s legacy. This individual must be self-motivated to ensure inventory accuracy, think strategically while quickly identifying and solving process issues, be action oriented and hold a high level of accountability and responsibility for their team and self. This leader must have experience at developing plans for accomplishing departmental / facility goals and process efficiency. A key responsibility for this role is communicating over a multichannel organization to consistently achieve the current “Best in Class” standards.

As a Manager, Inventory Control responsibilities and typical activities will include, but are not limited to the following:

Reporting and trending divisional performance measurements

Inventory integrity initiatives

Enhancements of policies, procedures, and process flows

Support and ensure compliance of standard operating procedures

Technology and process improvements

Monitor and validate cycle count process and results

Coordinate and review product destruction

Support inventory balancing (Host vs. WM)

Research inventory availability reporting

Report and analyze shrink

Coordinate annual inventory cut-off reconciliation

Review and report financial differences from re-class process

Investigate and validate aging cartons and claims

Lead, coach and develop members of the Inventory Control team.

Monitor Inventory Control KPI in relationship to performance. Maintains a continuous learning environment for productivity performance and quality programs.

Provide strategic analysis & direction to achieve outstanding service to internal and external customers. Facilitate and support change while meeting and exceeding performance goals. Create an open environment that correctly reflects the company Brand and Image and can create / maintain a successful organizational structure within that environment. Use a hands-on, walk-the floor approach to management soliciting ideas from all employees as well as analyzing the numbers.

Responsible for managing Inventory Control team that conducts inventory and audit activities such as Cycle counting and variance resolution

Support shortage resolution

Identifying and resolving process / team / individual accuracy issues

Interface with other Sr. Manager, Managers, leaders, and departments to address company needs and perpetuate desired branded experience; coordinate with various groups to maintain high levels of communication and operational coordination.

Communicate regularly through meetings, feedback sessions, and written communications to ensure two-way flow of information regarding company and departmental news, policies and procedures, employee feedback, and ideas / recommendations.

Perpetuate an energy-packed work environment that fosters teamwork and professionalism, recognize excellence and high performance, drive idea generation, and promote company values.

Lead special projects as requested by Global Inventory Control and FTZ leader.

Support FTZ Manager, FTZ analyst team, and operations ensuring FTZ compliance. Maintain relationships and attend meetings with outside consultation partners, Customs Border Patrol, and FTZ software vendors.

Responsible for ensuring all audit requests from RL Internal Audit and Inventory Finance, as well as E&Y requests are delivered accurately and timely.

Accountable for managing the HPD Business Support team, monitoring TOS orders, customer special requests, bin checks, etc. Leading BS team to ensure project requests are delivered – external and internal customer expectations are met.

Education and experience needed:

Some college or applicable IC experience. In lieu of education, 3+ years’ experience in warehouse Inventory Control Management; experience in RFID or FTZ is a plus.

Excellent interpersonal and organizational skills, with attention to detail.

Proven success in staff and program management within a changing environment.

Superior-level written and verbal communication skills; must be able to write and deliver compelling presentations to the leadership team. Proven ability to communicate effectively, (written and verbally) with peers and all levels of management.

Requires detailed understanding of Inventory Control, management skills, business practices and a judgment in applying policies and adapting standard methods to accomplish goals.

Ability to maintain confidentiality.

Proficiency in MS Office (Word, Excel, Outlook, Access, PowerPoint), and MS Project

Demonstrated ability to multi-task and prioritize many different projects and workload. Ability to work well under pressure.

Inventory reconciliation

Inventory related problem solving

Inventory standards and financial/accounting impacts

PkMS or other comparable WMS/ host relationship

RF and MHE technologies

Review and update standard operating procedures

Ability to think and plan strategically while acting tactically to meet goals.

A motivated, decisive, self-starting leader and problem solver, with excellent time management and organizational skills.

Passion for providing great service to customers.

Achieves Results / Has Bias for Action. Achieves stretch results. Strong bias for action with sense of urgency and high energy. Practices collaborative working environment to achieve more.

Ability to Create and Innovate. Must be a strong problem solver. Shows initiative and creativity in identifying problems and driving them to resolution. Uses entrepreneurial spirit and intelligent risk taking to try new ideas and approaches.

Customer Focus. Has ability to look from customer’s view. Understands the business processes required to maintain the high level of customer service that Ralph Lauren customers expect while continually pushing the business to look for the best cost solution.

Uses Effective Communication Skills. Candid, clear and concise in communication. Effectively matches style, tone and method to audience. Connects with intended audience. Manages communication and feedback within the Departments. Has a positive influence in the overall organization.

Displays Leadership / Team Orientation. Works collaboratively to achieve organization’s success. Effectively uses position and interpersonal skills, mobilizes and inspires others to take action (situational leadership). Willing and able to lead beyond area of expertise.