Description

Summary:

Duties & Responsibilities:

• Functions as the owner of one or more processes completed by the team: Quality Control Review - oversees and participates in the reviewing of cases for accuracy and/or the process of performing assessments of new processes and controls

• Complaint Management - works with the business to ensure complaints are resolved timely and within SLA

• Ensure regulatory timelines were met and there were no missed opportunities to offer other solutions

• Work with business to create, maintain and update process documentation/ workflows based on Huntington standards.

• Work with business to create, maintain and update process documentation/ workflows based on Huntington standards.

• Participate in problem resolution and process improvement

• May assist in writing business test scripts and User Acceptance Testing.

• Other tasks, special projects and assignments based on business needs

This is a hybrid role. You must be located near 5555 Cleveland Ave. Columbus, Ohio or 11100 Wayzata, Minnetonka, MN.

Basic Qualifications:

• High School diploma or equivalent

• Minimum 2 years of in Dispute Services and/or working with customer disputes and/or complaints

• 6 months of experience with case dispute resolution and processes

Preferred Qualifications:

• Associates or Bachelor’s Degree preferred

• Minimum of 3 years combined experience in Dispute Services or Deposit Services.

• Results focused with a continuous improvement mindset.

• Excellent written and oral communication skills.

• Problem solving and critical thinking skills are essential.

• Demonstrate the ability to work with minimal supervision and manage workload.

• Highly organized, self-starter with strong follow-through and ability to complete tasks independently.

• Proven ability to prioritize and simultaneously handle deadlines, ad hoc requests and regular deliverables. Process oriented with strong attention to detail.

• Proficiency with the Microsoft Office Suite.

• Effective organizational and time management skills with the ability to work under pressure and adhere to aggressive project deadlines.

• Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels, departments, and locations within the organization

#LI-Hybrid

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position