Position Description:

Leads the Learning & Development function for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities with a key focus on increasing Team Member engagement and effectiveness at all levels. Partners with senior GCNA leadership to identify, plan, develop, implement and evaluate learning & development initiatives including compliance, culture, policy and procedure, safety, systems and job-readiness training across the organization.

Essential Duties and Responsibilities:

• Leads the Learning & Development team to develop and deliver timely and relevant company-wide learning solutions that cost-effectively equip and empower Team Members to meet both business and personal career goals.
• Instills a performance-focused mindset within the Learning & Development team as they design and deliver training to include organizational boarding, initial job readiness, and continuous job upskilling training.
• Develops, allocates, and oversees the Learning & Development budget, including negotiation of related vendor’s contracts.
• Assists in the facilitation of GCNA Learning Council meetings by presenting data on training program effectiveness, performance trends and ROI, along with recommendations for enhanced performance.
• Participates in relevant industry groups to represent GCNA in the community. Researches latest developments in talent development areas and keeps abreast in order to serve as a subject matter expert; Consults with business leaders regarding critical people issues.
• Partners with EPMO and key business leaders to build and maintain strategic learning plans that meet business needs through a comprehensive and consultative training needs assessment process.
• Collaborates with HR and key business leaders to systematically analyze individual, team, or organizational performance, then co-design and execute learning & development strategies and efforts that deliver desired business results in a measurable way.
• Oversees the GCNA learning curriculum portfolio, consults with key business leaders to revise and/or revamp current learning assets, while also identifying emerging needs for new learning assets.
• Partners with key business leaders to continuously evaluate and improve existing learning Programs to include, but not limited to, My Career Matters, New Hire Orientation, Retail G90.
• Oversees the day-to-day administration of the Learning Management System and related training technology tools and resources.
• Partners with appropriate groups to ensure systems-related learning assets are up-to-date, relevant and effective in meeting business needs.
• Ensures that effective information reporting tools are accessible to business leaders as they work to support the organization’s learning & development objectives.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of the Learning & Development Team Members.
• Models and inspires a growth mindset within the Learning & Development team while leading an ongoing talent review process which focuses on building bench strength to meet current and future business needs.
• Provides coaching and support to leaders that is aligned with development plans.
• Plays critical role in driving company culture change efforts and change management processes.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Bachelor’s degree in Human Resources, Business, or other related field, preferred.
• Appropriate HR certification(s) preferred.
• 7-10 years’ related work experience, with two or more years in a senior manager role and five or more years managing operational teams.
• Excellent organizational, analytical, and communication skills.
• Ability to speak and read English proficiently.
• Valid drivers’ license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K (Immediate participation upon hire)
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work!

Goodwill of Central and Northern Arizona endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Support at 602-535-4000, option 5, or RecruitingOperations@goodwillaz.org.

We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, or any other legally protected status. We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the duties the position they seek. Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.