Ensure smooth every day running of Yardi. Create, modify, and maintain user settings and profiles as well as assigning property, security permissions and menu sets. Schedule and organize training events including new hire and refresher trainings. Provide technical assistance to external and internal users. Manage data integrity by working closely with the team to ensure data is accurately entered and updated. Train new and existing users on Yardi and track common user errors to identify additional training needs. Monitor and respond to operational support requests regarding Yardi software. Manage daily accounting and operational support requests regarding Yardi property management software. Troubleshoot system and data problems. Work with Yardi support on solutions when issues cannot be resolved in house. Create and maintain user documentation, policies, procedures and training materials related to Yardi and other programs used company wide. Identify and coordinate integrations between Yardi and other applications and systems. Research and test new features, tools and modules in Yardi; research and present opportunities for improvement to management. Assist with due diligence tasks, special projects and process improvement initiatives. Support month-, quarter-, and year-end processes and reporting.

Additionally, this role includes some I.T. support functions. Some tasks include:

• Acting as a liaison between systems personnel and end users.
• Provide timely and courteous assistance to users experiencing technical difficulties with hardware, software, or network connectivity.
• Troubleshoot and resolve basic technical problems, such as password resets, printer issues, software installations, and email configuration.
• Escalate more complex issues to appropriate IT personnel for further investigation and resolution.
• Maintain accurate records of all support requests, including details of the problem reported and steps taken to resolve it.
• Follow up with users to ensure that their technical issues have been satisfactorily addressed and resolved.
• Keep users informed of the status of their support requests and estimated resolution times.
• Assist with the setup and configuration of new computer systems, peripherals, and software applications for users.
• Provide basic training to users on how to use common software applications and tools.
• Stay up to date on the latest technology trends, products, and best practices to better support end users.
• Collaborate with IT colleagues to develop and update knowledge base articles and support documentation for commonly encountered technical issues.
• Participate in team meetings and training sessions to enhance technical skills and knowledge.
• Adhere to established service level agreements (SLAs) for responding to and resolving user support requests.

Salary Range: $75,000 to $90,000